TRABAJO IT SERVICE DESK LEAD

Descripción lead the it service delivery team in the day-to-day operation of an it servicedesk in a fast-paced environment... provide it support for all it equipment...

But don't just take our word for it... about the team the zillow end-user support team provides it support to all our internal employees...

The key stakeholders for this role are: service experience director it service process leads it workplace & tools service owners regional it technical directors...

The opportunity it services and support is looking for an experienced first line manager (flm), global workplace support services to lead the customer experience...

Additional skills that could set you aparta minimum of one years experience in it help desk or technical customer service call center level 1 environment preferred...

Conduct periodic meetings with clients and delivery teams - daily status updates, service level requirement reviews, continuous improvement, change control and other...

Mentor it support staff: lead and develop junior team members, driving improvements and fostering a proactive service culture... healthcare it & cybersecurity: experience...

This role will lead the day-to-day customer service and satisfaction, driving customer service excellence over 95% otif and joint value creation in line with tequila...

Tools: can quickly pick up the ticket logging tool and other systems consistently used by the service desk...   requirements:   experience in a customer facing role...

Experiencia con herramientas it como servicenow, bmc remedy, tivoli, etc... nivel de educación deseada: superior - trunco nivel de experiencia deseada: nivel inicial...

Excellent communication and customer service skills... qualifications : proven experience as an it help desk support or similar role... essential job functions/responsibilities...

Identify opportunities for process improvements within it compliance function... strong understanding of it governance, risk management, and control frameworks...

Providing advice on available services and products to new/existing clients in the retail repair shop; at the front service desk and over the phone...

service request handling... it incident categorization, initial triage, escalation, and resolution (within scope) as per the sops/runbook... event detection, categorization...

service request handling... learn how cognizant helps clients lead with digital at www... mandatory skills: advanced portuguese 1+ years like bilingual service desk...

Follow established it policies and procedures... log all help desk interactions escalating situations requiring urgent attention to it management...

Learn how cognizant helps clients lead with digital at www... we don’t just dream of a better way – we make it happen... #welcometocognizant! we have an exciting...