TRABAJO IT SERVICE DESK LEAD

lead the functional service management with standardized services, processes, and tools to provide efficient, high-quality information... about the role major accountabilities:...

service delivery management – manage the overall t&d service delivery of learning technology solutions... define and implement service delivery processes and standards...

The opportunity it services and support is looking for an experienced first line manager (flm), global workplace support services to lead the customer experience...

it compliance sox itgc lead description - this role is responsible for ensuring the delivery of cost-effective and standardized it solutions across multiple business...

Reports to: service desk team lead what you need bachelor’s degree or completion diploma... escalate incidents to senior service desk analysts or third tier support...

Additional skills that could set you aparta minimum of one years experience in it help desk or technical customer service call center level 1 environment preferred...

This role will lead the day-to-day customer service and satisfaction, driving customer service excellence over 95% otif and joint value creation in line with tequila...

The it customer service analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with...

Experiencia con herramientas it como servicenow, bmc remedy, tivoli, etc... nivel de educación deseada: superior - trunco nivel de experiencia deseada: nivel inicial...

We’ve dedicated ourselves to improving it for nearly 60 years... if you join us, you’ll find the opportunity to do your best work and the freedom to enjoy it...

service request handling... learn how cognizant helps clients lead with digital at www... we don’t just dream of a better way – we make it happen...

Able in balancing technical knowledge with customer service skills... gold standard client facing skills with strong client service orientation and interpersonal...

Identify opportunities for process improvements within it compliance function... strong understanding of it governance, risk management, and control frameworks...

service request handling... it incident categorization, initial triage, escalation, and resolution (within scope) as per the sops/runbook... event detection, categorization...

Follow established it policies and procedures... log all help desk interactions escalating situations requiring urgent attention to it management...

Able in balancing technical knowledge with customer service skills (preferred)... gold standard client facing skills with strong client service orientation and interpersonal...