TECHNICAL SUPPORT / IT SERVICE DELIVERY SPECIALIST
Descripción de la oferta de empleo
descripción respond to requests for technical assistance in person, via phone, and electronically for the following technologies.
windows os based end points (laptops, desktops & thin clients), tablets & smartphones (ios & android), microsoft office, basic network connectivity, etc.
diagnose and resolve technical hardware and software issues via the helpdesk system.
respond to, and drive resolution of incidents and service requests using available information resources.
work with the it systems team to address and triage system issues and identify improvement opportunities.
log all help desk interactions escalating situations requiring urgent attention to it management.
supporting av and video conference equipment setup.
document resolutions within helpdesk knowledgebase.
provision it resources for new hires, including the setup and breakdown of workstations.
follow established it policies and procedures.
performs other duties as required.
perfil buscado (hombre / mujer) advanced english level 5+ years of desktop support experience.
the ability to troubleshoot and problem solve using a variety of support resources a must.
itil v4 familiarity and/or certification a plus.
servicenow certification a plus.
other relevant it certifications (comptia a+, mcse/mcsa/azure cloud, ccent, vmware airwatch, apple) a plus.
excellent osx desktop and server support skills strong experience using and administrating jamf preferred.
experience with microsoft intune preferred.
experience providing support to global teams.
qué ofrecemos competitive salary and complete superior benefits package (family major medical, dental and life insurance, 20 days christmas bonus, vacation bonus, food vouchers, savings fund, certifications and education bonuses, work from home bonus)
Detalles de la oferta
- Page Personnel
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 456000$ - 456000$
- 25/11/2024
- 23/02/2025
I am thrinadh, i work as a technical lead recruiter for cliecon solutions inc... act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively and reactively... please check review the below requirement and reply me back with your updated resume......
Administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources officer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer, secretary / office assistants / office clerks / front desk clerks, account......
Description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... it's a challenging role, balancing both commercial and experiential priorities, but get it right and it's one of the most rewarding in the company... requisitos del puestorequirements......
Act as a technical leader across strategic efforts, leveraging partners, technical leads, and technical expertise to improve processes and outcomes... lead the identification, innovation, and implementation of new tools and processes to support this work scope... proven experience in a leadership role......
Seguro de gastos medicos menores 15 dias de vacaciones desde el primer año fin de semana libre $220 en bono de gimnasio excelente esquema de comisiones requisitos del puesto ingles conversacional avanzado b2/c1 sexo indistinto experiencia minima de 6 meses en call center(sales, customer service......
Estamos contaratndo agentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de......
Seguro de gastos medicos menores 15 dias de vacaciones desde el primer año fin de semana libre $220 en bono de gimnasio excelente esquema de comisiones requisitos del puesto ingles conversacional avanzado b2/c1 sexo indistinto experiencia minima de 6 meses en call center(sales, customer service......
Confidencial cuenta con una posición como account manager soluciones de it para prospectar clientes nuevos y vender más soluciones de it a los clientes existentes para llegar a la cuota de ventas... funciones: contacto de leads para la venta de soluciones de ciber seguridad prospectar clientes nuevos......
(mediados de año se moveran a tlalnepantla) tener disponibidilidad para laborar en cualquiera de las dos zonas requisitos del puestorequisitos: experiencia mínima de 1 año en puesto similar o customer service escolaridad: licenciatura en áreas administrativas (titulado indispensable) inglés avanzado......
Customer service agent - work from home, full-time only calls experts is a global contact center solution provider with 15+ years of experience in the american and canadian markets... with calls experts this is not just a job, this is a real career! we are looking for a customer service agent to process......
