IT SERVICE ADVISER/TECH [B2C SUPPORT/SALES, COMPUTER REPAIR]

BASIC & TRADE RESPONSIBILITIES.
Providing advice on available services and products to new/existing clients in the retail repair shop; at the front service desk and over the phone.
reating relationships with potential new clients and instilling confidence in our services; identifying issues and providing insight to customer’s questions.
aking recommendations, estimates and invoices for repair services, computers and hardware/software to fit customers’ needs.
ecording customer information and job details into our support ticketing system, and taking payments in-person and over-the-phone.
iagnosing computers (hardware, software, performance), cleaning up junkware/bloatware, removing viruses/malware; restoring OS health.
acking up user accounts and personal files, recovering lost data/files/partitions (program licenses, credentials/passwords, and other system settings).
nstalling, repairing, cloning and upgrading operating systems.
Email setup, migration, configuration.
Deploying managed software applications.
eplacing hardware in desktops/laptops (motherboards, LCDs, touchpads).
Rebuilding and assembling custom computers from scratch.
MINIMUM EMPLOYMENT REQUIREMENTS.
Attractive approachable appearance.
Friendly attitude, patience.
onfident/persuasive demeanor and communication skills.
xcellent verbal/written/interpersonal skills and memory.
bility to blindly type at 30+ WPM with grammar/accuracy.
kills multitasking in fast paced arena, without distractions.
onceptual understanding of all major hardware peripherals/componentsFull understanding and functionality working with/in modern computers.
amiliarity with major Windows O and file structures (Win 7-11, OSX )Proficiencyin using major web browsers & default applications.(Chrome, IE, Edge, Safari, Office , Outlook, Explorer…)Understanding of software / apps (configuration, settings, personalization).
alid Drivers License & Reliable vehicle for transportation to and from work.
ust Live within fair transit distance (30 minutes of central Pinellas).
ust own modern smartphone and personal computer (must run latest SW).
hysical (non-virtual) Bank Account required (payroll by direct deposit only).
ust pass a drug test and background screening.
Read this listing 2X.
+ years of CS/sales <OR> tech support rep exp (retail, B2C, or inbound leads).
PREFERRED EXPERIENCE.
Experience working in a computer repair shop, tech service department, automotive repair center, retail store, or customer sales/service center.
ompetence working with a sales POS system (SalesForce, Quickbooks, etc) AND/OR support ticketing system (RepairShopr, ConnectWise, etc).
roficiency in diagnosis, testing, replacing hardware, and rebuilding computers (PSUs, MOBOs, HDDs, CPUs, RAM, GPUs, LCDs, etc).
nowledge of backing-up and restoring file data, user accounts, profiles and settings, and preferences across Windows and Office apps.
xperience being a tech consultant (aka "matchmaker") knowing fundamentals of not “selling from your own pocket”.
unbiased advice.
xperience in retail product and service sales, including selling add-ons, bundles, and upgrade options to the end-user.
omponent soldering, Enterprise VoIP skills, Advanced networking knowledge, Tech certs (A+, N+, Sec+, MSCA, MCSE, etc).
SCHEDULE AND AVAILABILITY.
Full-time.
5 days on, 2 days off (one is Fri or Sat or Sun)Work shifts are 9.
am - 6.
pm, with 1 hour break for lunchClosed 7 holidays & 40+ Hours PTO earned annually4-12 weeks paid hands-on training in-store & skills development.
osition starts as hourly (BoE).
4-12 weeks of paid training-contractor for 90-days probationary; W2 employee after COMPANY AMENITIES Company-issued Dell/HP Pro Laptop (i5/DDR4/SSD/WinPro)Company-paid MS 365 Mailbox subscription w/ Web accessCompany-provided Gunnar Optiks digital performance eyewearCompany-issued OTE Active Noise Cancelling BT HeadphonesCompany-paid Sam’s Club Business Premium member cardCompany-sponsored Amazon Prime business membershipCompany co-paid T-Mobile service w/ unlimited talk, text, & LTECompany-issued Gear/Swag (tumbler, gadgets, etc)Free banking/checking accounts from Chase bankAutomatic height-adjustable bamboo sitting/standing desks54” Technologist workstations w/ 4 outlets + USB/Cat5Available Nerf N-Strike Elite 6-shot with ammo (yes, seriously) EMPLOYEE BENEFITS Paid Time Off (PTO) begins accruing on your first day (40hrs/yr)Humana Dental & Vision (PPO) insuranceoptionsAllstate Accident Indemnity insurance policiesMD-Live24/7 TeleDoc health / prescription service optionsAllstate Disability + Critical Illness & Life insurance plansTransAmericaPreventative Care & Wellness ($0 co-pay)ID Shield & Legal Shield w/ Member Perks DiscountsDigital HR by Gusto.
Mobile App, Work Verify, Time-offAnnual Holiday Bonus - Recognition & Rewards ORG FUNDAMENTALS Team-oriented, positive & friendly culture of IT peopleBest-in-class tooling, resources & automated infrastructureConstantly evolving workflows, process & methodologyTemplated processes & procedures for Escalations SupportQuarterly performance & annual compensation reviewsStructured "SMART" Incident Reporting & Correction systemTracked goals + shared Reports for Service/Product metricsStatic schedule, consistent hours & days off, no weeks over 40Flexible professional dress-code (solid polo / biz-casual)Full-amenity kitchen w/ refrigerator, microwave, Keurig, etc [Redeemable at 3 months ¹ / 6 months ² / T2 expert*]