TRABAJO IT SERVICE DESK ANALYST

Escalate incidents to senior service desk analysts or third tier support...     about the role the  service desk analyst - north america support role is to provide...

Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e... identify and suggest improvements...

Possess extraordinary customer service skills... familiarity with active directory, microsoft exchange, telephony systems, basic networking, service desk operations...

(preferred) gold standard client facing skills with strong client service orientation and interpersonal skills...  (preferred) committed to quality and continuous...

Beneficiossueldo base bonoprima dominicalprestaciones de leycapacitación constantebuen ambiente laboralbolsa de trabajo méxico ofrecemos puesto de service desk...

Conduct regular audits to maintain high standards of service... we don’t just dream of a better way – we make it happen... this hybrid role requires proficiency...

You own a piece of the action – make it count... join it hub nestlé #beaforceforgood somos nestlé, la compañía de alimentos y bebidas líder en el mundo...

Provide it support for all it equipment including system, application, and server... descripción lead the it service delivery team in the day-to-day operation of...

Remedy, hp service manager, service now, etc... • solve the service requests assigned by other agent / support group that are within his domain and in the help...

Deep understanding of it operations and strategies, including software development, it infrastructure, cloud technologies, data management, and it governance...

Qualifications possess strong technical skills in unified service desk... assist in training new team members on customer service protocols and unified service desk...

Provide formal and informal coaching, guidance, and support to service desk analysts... what you will be doing manage, mentor and develop service desk staff...

Tools: can quickly pick up the ticket logging tool and other systems consistently used by the service desk...   requirements:   experience in a customer facing role...

Support delivery of it services and coordination with local, regional and global resources on the status of projects, service and support efforts...

Solid technical background with a deep understanding of different it service lines... 2+ years of proven experience as an it project analyst or similar role...