TRABAJO SERVICE EXPERIENCE ANALYST CIUDAD DE MÉXICO, CIUDAD DE MÉXICO

The client service transactional analyst will assist the team in acting as the client advocate and drive internal coordination by product, operations, technology...

• strong customer service skills... • minimum 2 years of technical or related experience... • on-call service on a rotational basis outside office hours/weekends/holidays...

·      sdlc experience, ·      hands on experience in requirement gathering & analysis and testing (test case writing, test case execution etc...

Previous experience in hospitality, property management, or related fields preferred... coordinate with building administrations to ensure guests have a seamless experience...

Gather detailed requirements from the business for both data analytics and servicenow solutions evaluate current processes and identify areas for improvement using...

Job family group: customer service ------------------------------------------------------ job family: service ------------------------------------------------------...

Order management experience preferred • technical experience with sap or similar erp system • fluent english - both written and verbal • fluent spanish - both written...

•    experience with effective communication at different levels in the organization and in english and spanish... degree would be a plus •    3+ years of relevant...

• project management experience... • extensive business experience in a relevant function is beneficial... • minimum of 3 years’ experience in implementing sap qm...

experience in css, jquery, angular is a plus... completion of code-dependent actions and configuration with a high degree of efficiency and quality interaction with...

• experience with effective communication at different levels in the organization, in english and spanish... • 5+ years of relevant experience of business analysis...

Customer service management experience... basic qualifications - 6+ years of experience in customer experience - 3 years of experience as a program or project manager...

Specific course/certifications proven working experience in customer experience cx demonstrable experience leading and managing ux/ui experience with a/b and multivariate...

For reference, the typical work experience and educational background of candidates in this role are as follows: ·         5+ years of experience in incident response...

•    experience managing projects or working towards a deadline... ) •    experience in supporting analytic solution roll outs and working across different time...

experience in running logistics operations is desirable... this role will lead the day-to-day customer service and satisfaction, driving customer service excellence...