SR. PROGRAM MANAGER, CUSTOMER EXPERIENCE MEXICO
Descripción de la oferta de empleo
om.
x, we are working to be the most customer-centric company on earth.
To get there, we need exceptionally talented, bright, and driven people.
If you would like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a Senior Program Manager to join our Customer Experience (CX) Program team with Customer Service.
The ideal candidate will work relentlessly to identify each opportunity to improve the experience of Amazon customers, and lead the strategic and tactical actions to achieve that goal.
We are looking for the right person with a mix of quantitative, consultative, and facilitative/leadership skills.
The successful candidate will have a documented record of accomplishment in driving change; and in significantly improving processes, and will know how to be effective in fast-paced environments.
- This is not a remote position, onsite assistance is required 5 times per week.
Key job responsibilities - Act as the point of contact for CS for Mexico Customer Experience (CS) projects and the following teams.
Retail, Fulfillment Centers, Logistics, Technical Teams, Seller Support, Knowledge Management, Fraud, Payments.
- Complete analysis of processes and procedures with a mind to continue improving the Customer Experience and key Metrics, with the fina goal of identifying customer pain points and proactively drive improvements.
- Identify and challenge any negative effects on the Customer Experience prior to new launches.
- Manage customer-impacting issues as they come up in a troubleshooting mode, which includes, but not limited to.
proactively engage with mass communications, work on any urgent and/or uprising tickets that may affect customer experience or primary KPIs and advise on proper actions and follow-up to take to resolve said issues.
- Provide analysis to management on customer experience impacting issues.
- Act as a networking bridge between the CS and business teams, as well as keeping them informed of changes in and outside CS that have impact on customer experience.
BASIC QUALIFICATIONS - 6+ years of experience in Customer experience - 3 years of experience as a Program or Project Manager - 3 years of experience in using data to drive strategies - 3 years of experience influencing stakeholders - English Advanced (C1+) - Bachelor's degree PREFERRED QUALIFICATIONS - Customer Experience Management experience.
- Customer Service Management experience.
- Project/program management experience and/or key contributor for a site/service launch.
- Previous experience with Six Sigma and/or Lean tools and methodologies.
Detalles de la oferta
- Amazon
- 12/11/2024
- 10/02/2025
Job listing: administrative program & content manager company: ubiquiti, inc... lms experience: experience with learning management systems (e... we are currently looking for an administrative program & content manager to help scale our global network of certified trainers and students abroad......
Resolve complaints and customer problems in an efficient, professional and friendly manner... the customer success team is one of the most important teams in our business as they fuel our growth by ensuring customers have a first-class experience... this is an awesome opportunity to get in on the ground......
This role will need your skills in requirements analysis, workshop facilitation, customer management and product configuration... demonstrate the configurations through the iterative development of prototypes to gain customer acceptance of the business processes... complete the work assigned to you by......
Work location: ciudad de mexico... ) experience with xml/xslt and java will be helpful... this role will need your skills in requirements analysis, workshop facilitation, customer management and product configuration... participate in discovery sessions or workshops with customer subject matter experts......
Otros datos del puesto we offer work location: mexico city... this role will combine skills in requirements analysis, workshop facilitation, customer management and product configuration... demonstrate the configurations through the iterative development of prototypes to gain customer acceptance of......
Role: sr data scientistlocation: guadalajara & mexico city (remote)type of hire: full time job description: strong proficiency with r, sql,strong in python including the tensorflow, keras, and xgboost libraries... otros datos del puestorole: sr data scientistlocation: guadalajara & mexico city (remote)type......
Private medical work location: mexico... web service related topics (rest, json, soap, http, ssl, pgp, saml, oauth etc) experience with xml/xslt, java will be helpful... participate in discovery sessions or workshops with customer subject matter experts across various technical integration areas......
Fluent language skills in english work location: mexico city or near... this role will need your skills in requirements analysis, workshop facilitation, customer management and product configuration... demonstrate the configurations through the iterative development of prototypes to gain customer acceptance......
Customer service agent - work from home, full-time only calls experts is a global contact center solution provider with 15+ years of experience in the american and canadian markets... for this role, a strong internet connection is required, along with experience using communication tools......
Training/coaching experience - customer service experience - ability to travel multiple times per month, within and outside of mexico... nice to have: - previous experience in mlm companies in méxico... salary to be defined depending on experience and degrees: range between 30,000 mxn - 40,000 mxn before......
