CUSTOMER EXPERIENCE SENIOR SPECIALIST

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Job Summary A specialist in charge of enhancing our customer service and customer experience by planning and managing different experience solutions that allows our clients have a successful journey in our diverse products and services, always considering a Brand identity and supported by data.
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Job Responsibilities Planning different customer approach journeys Support and collaborate with different business departments to perceive issues, analyze problems, suggest resolutions, and push forward the implementation of projects and constant building for optimizations.
Evaluates performance of the different customer journeys, always thinking in business goals.
(KBAs, KPIs, Sales & ROI).
Identify new journeys or improvements in current ones.
Being aware on the risks and opportunities that can be identify for the short and mid-term.
Plan, execute, and measure experiments (A/B and multi-variant) and conversion tests Internal negotiations with different areas to support development and implementation of tools and customer journeys.
Managing creative/IT agencies for all digital related matters Close relation with IS and technical develop and maintain digital platforms 1.
Job Knowledge and Skills.
BS/MS degree in marketing or a related field Solid knowledge of website analytics tools (Google Analytics, Omniture) Strong analytical skills and data-driven thinking Up-to-date with the latest trends and best practices in digital marketing Solid knowledge on customer journeys.
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Years of Experience.
+3 years of hands on CX/UX/UI +3 years of data analytics experience 3.
Education BS/MS degree in marketing or a related field Solid knowledge of website analytics tools (Google Analytics, Omniture) Strong analytical skills and data-driven thinking Up-to-date with the latest trends and best practices in digital marketing Solid knowledge on customer journeys.
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Specific Course/Certifications Proven working experience in Customer Experience CX Demonstrable experience leading and managing UX/UI Experience with A/B and multivariate experiments around UX/UI Experience in setting up and optimizing UX/UI By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search   due to the sensitive nature of the assets and information involved in the role.
This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding.
Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information.
By applying for this position, you are consenting to this check.
Nissan (NMEX, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción, ni discriminación por género, identidad y/o expresión de género, orientación sexual, raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier   otra condición.
Nissan (NMEX, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
México City Ciudad de México México