TRABAJO SUPERVISOR LEVEL TIJUANA, BAJA CALIFORNIA

Oversee that assigned accounts meet service level agreements (slas) by effectively managing and allocating resources... over 3 years of prior experience in e-commerce...

Responsibilities manages resources and shuffles operation staff as needed to ensure production schedule needs meet or exceed the required level...

Key responsibilities: oversee that assigned accounts meet service level agreements (slas) by effectively managing and allocating resources...

Kpis and assist to improve them -document poor agent performance with hr in a timely manner -work on weekly payroll to ensure agents are paid correctly (tress /...

)** **a minimum b2 level of english is required for this position... **work is strictly on-site... please do not apply if you do not meet this requirement...