TRABAJO CUSTOMER SERVICE HELP DESK MONTERREY, NUEVO LEÓN

Cover desk mexico is looking for extraordinary, talented bilingual customer service representatives who are interested in using the power of their voice to help...

Responsibilitiesas a customer experience role model:assists in hiring and termination of customer service operations employees... role purposethe customer service...

Escalate incidents to senior service desk analysts or third tier support... maintain a high degree of customer service for all support requests...

Proven experience in a service desk or technical support role... we are currently searching for a bilingual service desk specialist english & german...

This team member will optimize technology to meet/exceed customer needs providing enhanced customer experiences and driving efficiencies...

Ensure customer satisfaction throughout service delivery transactions... high degree of professionalism and customer service orientation... ability to perform installations...

Own tier 1/2 solution as required, enhance solution stability and service quality eventually enabling increase in customer consumption and adoption of the service...

What you'll do: - provide excellent customer experience and solution support to by customers · resolves customer cases mostly with low/medium severity; occasionally...

Business process understanding: gain insight into customer business processes for better service... what you'll do: exceptional customer experience: - deliver outstanding...

Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand...

A proven track record of building strong customer relationships and delivering exceptional service... conduct online customer research to support renewal efforts...

Monitor customer portal and internal sites, email campaign, customer survey, and social media analytics to help identify insights to increase customer engagement...

What you'll do: · provide functional and/or technical support for service request, incidents, changes or problems that affects by solution and implicate an impact...