SERVICE DESKFIELD ENGINEER
Descripción de la oferta de empleo
They are a USD 6 billion company with + professionals across 90 countries, helping global customers, including Fortune 500 companies.
They focus on leveraging next-generation technologies, including 5G, Blockchain, Metaverse, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, on enabling end-to-end digital transformation for global customers.
Our client is one of the fastest-growing brands and among the top 7 IT service providers globally.
Our client has consistently emerged as a leader in sustainability and is recognized amongst the ‘ Global 100 Most sustainable corporations in the World by Corporate Knights.
We are currently searching for a Service Desk/Field Engineer.
Responsibilities.
Provide support for enterprise storage products and networking products.
Deliver software, hardware, and networking support for desktops, laptops, and servers.
Maintain and support legacy products as needed.
Serve as team or site leader, providing direction to other technicians when required.
Perform disk replacement on enterprise storage products.
Install and maintain PCs, associated software, networks, servers, and peripherals.
Support network products from operational and maintenance perspectives.
Perform installations, moves, additions, and changes (IMAC) as required.
Test and certify PCs, networks, servers, and client-approved applications.
Provide follow-up and escalation for unresolved problems.
Maintain professionalism in actions, demeanor, and dress.
Ensure customer satisfaction throughout service delivery transactions.
Meet client-specific Service Level Agreements and update tickets in the system accordingly.
Requirements.
Proven experience providing enterprise-level hardware, software, and networking support.
Familiarity with enterprise storage and server products.
Ability to perform installations, maintenance, and troubleshooting for a variety of IT systems and peripherals.
Strong organizational and communication skills.
High degree of professionalism and customer service orientation.
Languages Advanced Oral English.
Native Spanish.
Note.
On-site role available in three locations.
Monterrey, Nuevo León, Villahermosa, Tabasco or Ciudad del Carmen, Campeche.
If you meet these qualifications and are pursuing new challenges, Start your application to join an award-winning employer.
xplore all our job openings | Sequoia Career’s Page.
* Nivel de educación deseada.
Superior - titulado Nivel de experiencia deseada.
Nivel Experto Habilidades.
IT Support Networking Troubleshooting Enterprise Storage Customer Satisfaction *
Detalles de la oferta
- Sequoia Connect
- 03/12/2024
- 03/03/2025
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