TRABAJO SENIOR CUSTOMER SYSTEM LEAD GUADALAJARA, JALISCO

Of customer references, win lose ratio 3... account management new solutions added, customer wallet share growth, customer attrition rate, didi penetration % 5...

Of cases resolved per day, compliance to process and quality standards, meeting process level slas, pulse score, customer feedback 2... competent consistently demonstrates...

Collaborating with customer support and engineering teams for seamless issue resolution... expertise in software engineering design principles, architectural patterns...

Collaborate with delivery & platform lead along with cross functional it teams to maintain and deliver solutions using technology perform a lead role in sprint planning...

You will be the practice lead for a core function... produce relevant information in a timely manner related to any aspect of staffing upon request from senior leadership...

Promotes alignment by understanding and communicating customer needs and requirements throughout the organization... together, we drive innovation and customer success...

system design: research and establish software frameworks and standards... plexus delivers customer service excellence to leading companies by providing innovative...

Logging: splunk is used to store logs, so a good knowledge on what constitutes a good logging system or how to write splunk queries or how to search logs is desired...

Essential functions:enter emails or faxed sales orders from end user customers into sapretrieve orders from partner portal and process into sapverify pricing against...

lead engineering changes implementation... • experience in baan system (sap)... request customer for drawing corrections, additions, clarification, measurements...

Experience influencing and presenting to senior leaders... lead change management capability uplift in it: develop and lead end-to-end change management plans and...

) about customer problems... supply chain, manufacturing, customer service, etc... r\ud, marketing, purchasing) at the customer and at various levels...

Strong communication skills at senior management internally and externally... acts as the lead expert in competition product knowledge in all dimensions (product...

For new growth areas based on market and customer research develop and present a point of view of wipro on application design and architect by writing white papers...

Proficient knowledge in a customer relationship management system or salesforce system which allows businesses to manage business relationships and the data and...