ORDER MANAGEMENT SPECIALIST
Descripción de la oferta de empleo
Condominio Industrial Santa Cruz, Santa Cruz de las Flores, Tlajomulco de Zúñiga, JaliscoThe Company.
A Global Leader with a Start-Up CultureAs the world leader in the fast-paced machine vision industry, Cognex is changing how companies bring their products to market.
Cognex brings automation to all industries – across the world – to improve how companies bring their products to market.
From electric vehicles to medical supplies to smartphones, manufacturers across the globe depend on Cognex to ensure their products are safe and defect-free.
With over $800 million of cash in the bank and no debt, we are a financially strong company with a fast-paced, creative, and quirky culture.
We proudly call ourselves \"Cognoids\" and while we work hard, we know how to play, too.
We embody the company motto of \"Work Hard, Play Hard, Move Fast\" from ultimate frisbee tournaments to skydiving team outings to Halloween costume contests.
Cognex rewards Cognoids who are willing to take risks, innovate, and push to find new and better ways to advance machine vision.
ssential Functions.
nter emails or faxed sales orders from end user customers into SAPRetrieve orders from partner portal and process into SAPVerify pricing against customer contract or approved discount matrixVerify availability of productCoordinate with Purchasing to determine lead times when supply is not availableExercise discretion to prioritize product allocations when supply is not availableProvide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and SalesAnswer customer inquiries regarding order status, product availability, pricing, and lead timesTroubleshoot customer issues, responding in timely mannerConsistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognitionComplete self-training modules in Reliance (quality system) as neededLog customer complaints (CCAR's) in RelianceCreate Zendesk tickets to request additional addresses or contacts be added to SAPKnowledge, Skills, and Abilities.
igh-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitudeCustomer first mentalityStrong time management skills to effectively prioritize daily tasksDemonstrated initiative to resolve complex customer issues efficientlyAbility to work proactively and exercise judgmentStrong attention to detailStrong interpersonal, communication, and customer service skillsAbility to work with others in a professional, responsive and courteous mannerAbility to work productively in a cross-functional team environmentStrong system skills, including Microsoft OfficeMinimum Education and Work Experience Required.
S/BA degree in business2+ years of experience with account management and customer service in high tech environment#J--Ljbffr
Detalles de la oferta
- Sin especificar
- 18/12/2024
- 18/03/2025
Establecer objetivos dentro del área habilidades técnicas: manejo de metodologías como: ágil, scrum, cascada mejorada software como: trello dominio de plataformas de gestión de tiempo beneficios: modalidad 100% remota aumentos salariales apoyo a oficina en casa a partir del segundo mes bonos de productividad......
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