TRABAJO IT SERVICE DELIVERY DESK GUADALAJARA, JALISCO

service delivery management – manage the overall t&d service delivery of learning technology solutions... define and implement service delivery processes and standards...

delivery transformation productivity improvement, loss of revenue due to delivery issues, governance and compliance to risk management frameworks 4...

Remedy, hp service manager, service now, etc... · solve the service requests assigned by other agent / support group that are within his domain and in the...

service request handling... delivery excellence: focus on enabling quality deliverables and enhancing customer satisfaction... we don’t just dream of a better way...

We don’t just dream of a better way – we make it happen... #welcometocognizant! we have an exciting opportunity for an exceptional individual to work supporting...

service now, bmc, etc... ) • collect and analyze service desk statistics (sla trends, operational costs, ticket/contact pareto sales rates...

\u contact customers to confirm service requirements on severity 3 & 4 service requests during off-shift... 1st levels of escalation \u interfaces with the service...

Represent customers by collaborating with all it teams (e... contribute as a global team member as part of the overall application delivery process...

Who does this position interface with on an ongoing basis (team/cross-function)?   it system managers, cyber security engineers, networking engineers, global lab...

Functions as national service delivery manager for ibm customers during/outside of so normal business hours and represents ibm as the manager responsible for service...

Required skills: delivery of service initiatives as part of the service excellence program... experience of it service delivery of business applications to a globally...

Team management team attrition %, employee satisfaction score     servicenow - it service management... delivery support csat, delivery as per cost, quality and...

Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams... every year, we continually raise the bar for customer experience...

\u configuring service desk: setting up customer request types, slas, queues, and other parameters for jira service management... complementary skills, tools, and...

servicenow - it service management... 4 bn usd ·       we’re present in 66 countries ·       over active global clients     servicenow tsm/tsom developers   we...

servicenow - it service management... we are looking for a senior developer with configuration, troubleshooting, code reviews, strategy, roadmap for tsm and tsom...