TRABAJO CUSTOMER SERVICE MANAGER CALL GUADALAJARA, JALISCO

• interfaces with the duty manager on severity 1 & 2 service requests which are about to miss service levels, customer call-backs, customers requiring duty manager...

Of cases resolved per day, compliance to process and quality standards, meeting process level slas, pulse score, customer feedback 2... competent consistently demonstrates...

Años en roles similares como: service manager, customer service, delivery manager, service delivery manager, operations manager, etc... muy deseable, inglés intermedio...

Demonstrated success in customer relationship management... customer satisfaction: the objective is to maintain acceptable levels of customer satisfaction for assigned...

What a typical day looks like: the hr manager oversees building a solid operational management system, including the establishment of operation service standards...

) about customer problems... supply chain, manufacturing, customer service, etc... r\ud, marketing, purchasing) at the customer and at various levels...

Coordinate and prepare for on-site customer events in coordination with customer experience team... intermediate crg communication with customer and coordination...

Experience operating and supporting service delivery functions... lead to resolve customer escalations with respect to smooth operations... lead the root cause preparation...

Job responsibilitiespeople managementmanage 6+ technical customer service engineers in a multilingual environment... create a team culture and environment that is...

customer service-oriented with skills in critical thinking and continuous improvement... continuously seeking improvement on process and service delivery adhering...

#welcometocognizant! we have an exciting opportunity for an exceptional individual to work supporting one of our clients as a service desk agent objectives of this...

#welcometocognizant! we have an exciting opportunity for an exceptional individual to work supporting one of our clients as a service desk agent (portuguese) objectives...

Discount on five lines of at&t wireless service... achieve collection goals by providing customer service and then secure collecting as much as possible...

Support consistent service delivery by addressing okr-related customer requests and incidents... excellent interpersonal and communication skills, with a strong...

At least 3 years managing a qa team at a company focused on enterprise applications, software as a service (saas), or platform as a service (paas)...