TRABAJO CUSTOMER SERVICE HR MANAGER GUADALAJARA, JALISCO

• interfaces with the duty manager on severity 1 & 2 service requests which are about to miss service levels, customer call-backs, customers requiring duty manager...

Años en roles similares como: service manager, customer service, delivery manager, service delivery manager, operations manager, etc... muy deseable, inglés intermedio...

Of cases resolved per day, compliance to process and quality standards, meeting process level slas, pulse score, customer feedback 2... competent consistently demonstrates...

Of customer references, win lose ratio 3... account management new solutions added, customer wallet share growth, customer attrition rate, didi penetration % 5...

Builds hr process management system, sorts out gbs hr core business processes, and establishes a unified service process and operation specification...

Demonstrated success in customer relationship management... customer satisfaction: the objective is to maintain acceptable levels of customer satisfaction for assigned...

Continuously seeking improvement on process and service delivery adhering to the existing hr model... share relevant payroll information, access, and knowledge with...

) about customer problems... supply chain, manufacturing, customer service, etc... r\ud, marketing, purchasing) at the customer and at various levels...

Coordinate and prepare for on-site customer events in coordination with customer experience team... intermediate crg communication with customer and coordination...

Experience operating and supporting service delivery functions... lead to resolve customer escalations with respect to smooth operations... lead the root cause preparation...

Job responsibilitiespeople managementmanage 6+ technical customer service engineers in a multilingual environment... create a team culture and environment that is...

Support consistent service delivery by addressing okr-related customer requests and incidents... excellent interpersonal and communication skills, with a strong...

At least 3 years managing a qa team at a company focused on enterprise applications, software as a service (saas), or platform as a service (paas)...

Ensure customer and team satisfaction throughout the entire project... ensure the application of consistent hr policies in close collaboration with hrbp...

Implement appropriate hr strategies and actions to recruit and retain a qualified and motivated workforce... manage development projects that are designed to meet...

- ensure customer and team satisfaction throughout the entire project... - ensure the application of consistent hr policies in close collaboration with hrbp...