TRABAJO ACCOUNT MANAGER CUSTOMER SERVICE GUADALAJARA, JALISCO

• interfaces with the duty manager on severity 1 & 2 service requests which are about to miss service levels, customer call-backs, customers requiring duty manager...

) about customer problems... supply chain, manufacturing, customer service, etc... analyze account data and provide insights to key stakeholders, including account...

Años en roles similares como: service manager, customer service, delivery manager, service delivery manager, operations manager, etc... muy deseable, inglés intermedio...

Of cases resolved per day, compliance to process and quality standards, meeting process level slas, pulse score, customer feedback 2... competent consistently demonstrates...

account management new solutions added, customer wallet share growth, customer attrition rate, didi penetration % 5... of customer references, win lose ratio 3...

Demonstrated success in customer relationship management... customer satisfaction: the objective is to maintain acceptable levels of customer satisfaction for assigned...

Experience operating and supporting service delivery functions... lead to resolve customer escalations with respect to smooth operations... lead the root cause preparation...

What a typical day looks like: the hr manager oversees building a solid operational management system, including the establishment of operation service standards...

Additionally, perform deep analysis to ensure a strong understanding of the key account customer universe through data analysis and f2f data recollection (e...

Coordinate and prepare for on-site customer events in coordination with customer experience team... intermediate crg communication with customer and coordination...

Job responsibilitiespeople managementmanage 6+ technical customer service engineers in a multilingual environment... create a team culture and environment that is...

As the account technical leader, you will collaborate closely with the technical team... • 2 - 4 years experience in leading a team • canadian visa • excellent communication...

Your focus on providing exceptional customer service will be a key factor in your success in this position... introduction as a service delivery specialist, you are...

customer service-oriented with skills in critical thinking and continuous improvement... continuously seeking improvement on process and service delivery adhering...

You will be the primary point of contact until onboarding when you will hand off to our account management team... most of your time will be spent positioning the...

Role profile training manager role definition training and development manager should devise plans and approach aligned to organizational training strategy, oversee...

Support consistent service delivery by addressing okr-related customer requests and incidents... excellent interpersonal and communication skills, with a strong...