TÉCNICO DE SOPORTE IT JR BILINGÜE

Position.
Capgemini Mexico is looking for a highly motivated Junior IT Support Technician to join our team.
Location.
CDMX Work Modality.
100% on site, Montes Urales.
What you'll do? •     Diagnose and troubleshoot technical issues related to operating systems, applications, networking, and hardware •     Handle inbound technical support calls, providing first-line assistance to internal and external users.
•     Collaborate with other IT teams to escalate and resolve more complex issues.
•     Contribute to the continuous improvement of internal procedures and support workflows What you'll bring.
•  Education.
Degree or technical certification in Information Technology or a related field (e.
., Computer Science, Systems Engineering, Software Engineering).
•  Experience.
At least 1 year of experience in a technical support role, call center support, or other IT-related position.
•  Experience with or knowledge of Salesforce, SQL, (e.
., user interface, reporting, basic admin functions) and handling technical support tickets.
Soft skills.
Work Underpressure, Quality at work, Results Oriented What can YOU expect in a career with Capgemini? ·    Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini's clients.
·    You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
·    You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
·    Capgemini offers a competitive compensation and benefits package.
·    Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes.
A deeply multicultural organization.
·    Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
You will love this job because ·      Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
·      Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart.
Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
·      Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.
“ At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person.
All applications welcome and will be considered based on merit against the job and/or experience for the position.
Click the following link for more information on your rights as an applicant.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process for verification and validation purposes, including during the hiring and onboarding process.”