LEARNING & DEVELOPMENT MANAGER, AMAZON CUSTOMER EXCELLENCE SYSTEMS (ACES)

DESCRIPTION Our overall mission is simple.
we want Amazon to be the place where our customers can find, discover and buy anything online.
Whatever our customers want, we will find the means to deliver it.
With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
This is your chance to make history.
#AmazonMexico Key job responsibilities ACES leader is focused on supporting on the road improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the DSs, support DS launches, support Delivery Station Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the Delivery Stations (DSs).
The Learning Leader mission is to help DSs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives.
A day in the life The ACES manager will be supporting a DSs in Mx.
Work with site leadership to.
· Deploy the benchmarking processes which have been adapted for India to train ops leaders and establish sustainable mechanism in Mx DSs.
· Use the PDCA methodology to drive small scale improvements in processes.
· Use the Kaizen methodology to drive large scale process improvements or reduction in costs.
· Sustain roll out of CI essentials and Kaizen essentials training to managers.
· Align with WW ACES attempt to use “Amazonian terminology for ACES tools”.
· Travel up to 50% of the time as per as business needs About the team Operations is at the heart of the Amazon customer experience.
Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
BASIC QUALIFICATIONS - Experience facilitating - Experience developing learning and development content.
- Bachelor's degree - Previous experience in operational logistics/supply chain, manufacturing, transportation, general management or engineering role.
- Knowledge of Lean, Six Sigma and Kaizen techniques.
- Proficient in Microsoft Office Suite.
Excel, Word, etc.
- English level.
B2 (upper intermediate) PREFERRED QUALIFICATIONS - 2 years of experience in Continues Improvement Methodology.
- Experience facilitating - Experience developing learning and development content.
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obs/content/en/how-we-hire/accommodations for more information.
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