ENGLISH-SPEAKING CUSTOMER SERVICE AGENT
Descripción de la oferta de empleo
CUSTOMER SERVICE AGENT - WORK FROM HOME, FULL-TIME ONLY
Calls Experts is a global contact center solution provider with 15+ years of experience in the American and Canadian markets. Calls Experts is here to help both - those with experience and to teach those, who want to learn and build their careers. With Calls Experts this is not just a job, this is a real career! We are looking for a Customer Service Agent to process inbound and outbound calls remotely.
Market: US and CA.
Vertical: Insurance.
You will perform various administrative tasks, including answering calls and scheduling meetings. For this role, a strong Internet connection is required, along with experience using communication tools.
Duties and Responsibilities:
- Process inbound and outbound call traffic to qualify leads and make live transfers
- Qualify prospects
- Resolve client queries
- Prepare customer spreadsheets and keep online records
Requirements:
- CPU: min 4000 score AMD/i5 6th generation or higher with min 8 GB RAM, Windows 10/11
- Fiber network
- Ability to work 8-hour shifts 5d/week in EST. 10-6 pm EST mostly.
- Great command of the English Language
- Ability to handle objections, utilize persuasive skills - easy with small talks
- Ability to thrive in fast pace virtual platform
- Profound work ethics
- Willingness to learn and grow
Onboarding Process:
- Audition
- Interview
- Hardware checkup
- Script Training
- Role-Play Session I + Company and Industry Overview (First elimination)
- Objection Handling Training / Recap and Listening to Recordings
- Role-Play Session II (Final elimination)
- 2nd Interview and Documents signing
- Dialer training and Onboarding
- Work Begins
Compensation and Benefits:
- USD $500 basic monthly salary + up to USD $500 bonus/month
If you are interested in applying, please send a short audio recording about your work experience via Skype:
Skype link: https://join.skype.com/invite/mZRN7o5yii5f
Skype id: live:.cid.49c4dc32aaea5af9
Requisitos del puesto
- CPU: min 4000 score AMD/i5 6th generation or higher with min 8 GB RAM, Windows 10/11
- Fiber network
- Ability to work 8-hour shifts 5d/week in EST. 10-6 pm EST mostly.
Detalles de la oferta
- En todo México
- 6000 - Toronto area
- Freelance-autonomo, tiempo completo
- 18/11/2024
- 16/02/2025
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