IT SYSTEM ANALYST

Global automotive company located in Puerto Interior Silao

It's looking for your experience and talent as
Position: IT System AnalystDENSO is a global automotive manufacturing company. Everything we do is based on our philosophy: "Contributing to a better world by creating joint values with a vision for the future".

A System Analyst specializes in diagnosing and solving problems for complex computer systems. Under close supervision He uses computer and operations knowledge to find and fix problems in large computer networks, including monitoring, maintaining, troubleshooting server and storage systems, ensuring optimal performance and security, routinely performing analysis during regular IT infrastructure operations.

This role requires a proactive individual with a strong technical background in servers, storage systems / solutions, infrastructure architecture, data centers, networks and fluency in operating systems. Excellent problem-solving skills to work closely with IT teams to formulate a plan to implement necessary upgrades, patches, or troubleshooting to solve the problems. Also document changes and follow all change management procedures.

Profile

• Bachelor’s degree in computer science, Information Technology, Networking, or a related field.
• Fluent English. (Required)
• 1-3 years of experience in a similar position.
• Office 365 (Mandatory Excel Domain)
• Strong verbal and written communication skills.
• Entry-level server certification, CompTIA Network+ or equivalent is preferred.
• US VISA / MX Passport is preferred.

Responsibilities

• Assist with the implementation of monitoring tools and ensure all devices are being monitored.
• Create dashboards to display system performance metrics.
• Monitor system-related security alerts and escalate issues as necessary.
• Support the implementation of a standard patching tool.
• Apply patches and perform vulnerability remediations.
• Analyze system performance to identify bottlenecks and single points of failure to improve performance.
• Conduct system security audits and support vulnerability assessments.
• Track and investigate alerts generated by system monitoring tools.
• Document troubleshooting steps performed and begin building a Knowledge Base (KB) in the ticketing system.
• Provide technical support for end-user requests.
• Create new servers as requested.
• Plan and execute server upgrades and migrations.
• Track and manage server, storage, and backup hardware and software inventory.
• Maintain Change Management Database (CMDB) systems information and application owners.Technical Skills:

• Basic understanding of server operating systems (Windows Server, Linux).
• Familiarity with storage technologies (SAN, NAS, DAS).
• Basic knowledge of backup solutions and procedures.
• Basic troubleshooting skills for server and storage issues.
• Knowledge of systems monitoring and diagnostic tools.
• Experience with systems monitoring tools and ticketing systems.

Personal Attributes:

• Commitment to providing exceptional customer service
• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills.
• Strong fluent English communication abilities it’s a must. (Required)
• Excellent communication and interpersonal skills.

Our Company offers:
• Growth and development.
• Benefits above law.
• Global company experience.Place to work: Silao, Guanajuato.