ANALISTA DE SOPORTE

Why SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy and manage everything in the cloud.
By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology.
The company’s employees are driven to deliver a portfolio of software brands with sales and delivery capabilities in 90 countries.
Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON.
Visit us at www.
oftwareOne.
om The role We are thrilled to announce an opportunity to join our team as.
Support Analyst Scope.
Full-time | Office.
Mexico City | On site   How a day to day would look like in this role.
Provide a quality service that provides users with timely and effective solutions to their requests.
Manage and resolve incidents and requests from the different areas of the operation.
Timely escalate complex situations, according to defined channels.
What we need to see from you Profile.
Technician/Technologist/Professional in Systems Engineering or related careers.
With approximately one (1) year of experience and knowledge performing as an on-site support analyst and help desk.
Required skills.
Equipment maintenance at hardware and software level (printers, VPN and technical diagnostics) Management tools Equipment support Incident management.
*On-site availability in rotating shifts between Monday and Sunday     Why should you join our team? A unique culture with corporate values lived for an appreciative and supportive work environment.
Employee recognition programs.
A variety of training and development opportunities.
Work-life balance.
Referral bonus program.
Multicultural interaction.
Contribution to society - employee initiatives.
Corporate events.
Latest technologies for our clients and colleagues.
And much more! At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all applicants and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.
__________________________________________________________________________________________ ________________________________________ Disclaimer.
This job posting is for future opportunities and is not intended for immediate hiring.
We are always looking for talented individuals to join our team and encourage you to submit your application.
By applying, you consent to having your information stored in our talent pool for potential future openings that match your skills and experience.
We appreciate your interest and will reach out if a suitable position becomes available.
Job Function Software & Cloud Services Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply.
If you require reasonable adjustments at any point during the recruitment process, email us at   .
Please include the role for which you are applying and your country location.
Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you.
Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.