TRABAJO HEAD CUSTOMER SUPPORT REMOTE ZAPOPAN, JALISCO

As a senior support engineer, you will offer strategic technical support to assure the highest level of customer satisfaction... as a member of the css organization...

Producing documentation in support of developed work (kbs, run books, help guides)... 5+ years of experience of running large scale customer facing web applications...

Provide customer support during their implementation cycle, go-live and post-go-live... communicate with internal and external stakeholders and the global cloud...

Route problems to internal 2nd and 3rd level it support staff using knowledge base articles... coordinate with level 2 and 3 and support staff that provide hardware...