TRABAJO SERVICE DESK MONTERREY, NUEVO LEÓN

Remedy, hp service manager, service now, etc... • solve the service requests assigned by other agent / support group that are within his domain and in the help...

Escalate incidents to senior service desk analysts or third tier support... participate in coordinating messages sent on behalf of the service desk pertaining to...

Provide formal and informal coaching, guidance, and support to service desk analysts... what you will be doing manage, mentor and develop service desk staff...

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Provides timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding...