TRABAJO QUALITY CUSTOMER ASSURANCE MONTERREY, NUEVO LEÓN

This team member will optimize technology to meet/exceed customer needs providing enhanced customer experiences and driving efficiencies...

Responsibilitiesas a customer experience role model:assists in hiring and termination of customer service operations employees... role purposethe customer service...

What you'll do: - provide excellent customer experience and solution support to by customers · resolves customer cases mostly with low/medium severity; occasionally...

Ensure adherence to sla/slo, quality standards and practices... what you'll do: a) excellent customer experience and solution support to by customers with innovative/proactive...

quality compliance: participate in training to ensure adherence to slas, slos, and quality standards... what you'll do: exceptional customer experience: - deliver...

Strong customer facing skills and communication skills (verbal and written)... our intelligent, end-to-end platform enables retailers, manufacturers and logistics...

The service designer generates service solutions based on customer co-creation and insights, and utilize assets like customer journeys, customer personas, and service...

They work closely with the customer to understand their business needs and align a quality solution that adds business value... our intelligent, end-to-end platform...

Responsibilities include, but are not limited to: customer relationship management • proactively develops and creates customer relationships in his/her area of responsibility...

customer service and quality oriented... act as a point of contact for the consumer perceived quality team... core responsibilities: participate and collaborate...

Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand...

Monitor customer portal and internal sites, email campaign, customer survey, and social media analytics to help identify insights to increase customer engagement...

An after-hours support rotation schedule is expected for potential critical customer needs... scope: core responsibility includes assisting customer support needs...

To ensure features are implemented correctly and meets customer needs... decision making: make informed decisions regarding the feature, considering factors such...

Maintain testing documentation, track results, and generate reports to support quality assurance processes... what could set you apart: basic understanding of quality...