TRABAJO ISSUE G MONTERREY, NUEVO LEÓN

· log and respond to customer support requests via phone, e-mail, and web interface · communicate product and solution expertise to internal and external customers...

Work closely with the by planning scpo solution experts for complex issue resolution including product development continuous learning on latest by planning solutions...

Identifies, evaluates and introduces new approaches/technology to use in product development interface with customers and business stakeholders to provide issue...

Focused on providing exceptional technical support, this role ensures effective troubleshooting, system issue resolution, and collaboration across global teams,...

Experience working with crms, issue management tools, and saas or e-commerce platforms... 7+ years of applicable experience with demonstrated success in customer...

Ensure timely compliance with regulatory reports, such as relevant transactions, screening process, high risk customers, cash payment report, etc...

You will document and escalate issues as necessary with the needed urgency based on issue impact...   we are an equal-opportunity employer... we’re truly a team...