TECHNICAL APPLICATION SPECIALIST

As a Technical Application Specialist, you will diagnose, troubleshoot, repair, and debug software, network systems, and hardware.
You will document and escalate issues as necessary with the needed urgency based on issue impact.
We are seeking applicants with advanced English skills, strong analytical and troubleshooting abilities, and the ability to work independently.
What You Will Be Doing.
Confer with customers via phone, email, or chat to diagnose technical and/or system problems, troubleshoot, repair, and test solutions.
Fully document and escalate if necessary.
Follow procedures to troubleshoot client-server software application issues that may involve SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices.
Respond to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.
Stay up-to-date with software updates and/or changes to provide timely and accurate solutions to customers.
Assist with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension, and integration of products.-Address concerns brought up by other departments such as customer experience or sales.
Assist in mentoring other team members and contribute to the department’s knowledge base articles and FAQs.
What You Will Likely Bring.
3+ years of applicable experience and demonstrated success/knowledge.
Knowledge of Microsoft SQL, ERP applications, or analytical tools.
Advanced English skills and effectively communicate both verbally and in writing.
Knowledge of specific system application fundamentals and business processes in the Accounting area (Accounts Receivable, Accounts Payable, General Ledger, Out of Balance Reconciliation, etc.) Inventory/Distribution experience (Buying, selling, storing, transferring Inventory, Cycle Counts, Physical Inventory).
Knowledge of financial, manufacturing, retail, or distribution business processes.
Database administration, installation, and configuration experience.
Ability to collaborate with teams in Monterrey, India, and the US.
What could set you apart.
Experience in a support environment with high call volumes is desired.
Customer experience skills, with ability to stay calm with customers.
Detail-oriented with strong analytical and troubleshooting skills.
Independent learner with a desire to dig in and learn in addition to provided training and support.
#LI-JI1 #LI-HYBRID About Epicor At Epicor, we’re truly a team.
Join talented professionals in creating a world of better business through data, AI, and cognitive ERP.
We help businesses stay future-ready by connecting people, processes, and technology.
From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.
Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path.
Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive.
At Epicor, your success is our success.
And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits Health and Wellness.
Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support.
Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility.
Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement  Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in.
If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter.
Antonio Ibarra Bustillos At Epicor, we know that success comes from working together.
Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customer’s success and our growth as a business.
We’re truly a team.
Working in close partnership, we bring wide-ranging talents together in powerful collaborations.
We think innovatively, share our knowledge generously, and constantly learn from our colleagues.
We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other.
Together, we go further and imagine an even brighter future.
Whatever your career journey, we’ll help you find the right path.
Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive.
At Epicor, your success is our success.
And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs.
At Epicor, we are committed to upholding the highest standards of integrity and transparency.
We have become aware of phishing scams where individuals pose as our recruiters, hiring managers, and/or HR Business Partners to obtain personal information.
These scams can seem legitimate, but it's important to know how to protect yourself.
How to Identify Phishing Scams.
No Payment Required.
Epicor will never ask for payment to apply for a job.
Our recruiters will never ask for payment to apply for a position or as a condition of employment.
For example, any required background check will be facilitated by Epicor.
Beware of Misleading Communications.
Do not pay any fees to individuals, agencies, or employment portals related to an interview or other interaction with Epicor.
Epicor will not be responsible for any loss or damage suffered.
Verify Authenticity.
All legitimate Epicor emails will end with “@epicor.
om”.
The only valid domain is www.
picor.
om.
Verify job positions on our careers site at jobs.
picor.
om.
Be cautious of generic emails and check for misspellings of Epicor or non-Epicor email addresses (e.
., gmail.
om, yahoo.
om, or even close variations like @epicor.
alent.
om).
If you have any questions or encounter any suspicious emails, job postings, and/or communication from what appears to be Epicor, please report them to immediately.