TRABAJO SUPPORT SERVICE MANAGEMENT GESTION GUADALAJARA, JALISCO

Basic ability to learn escalation management strategies... basic project management skills telephone and e-mail etiquette... delivers basic employee support services...

What you’ll do: provide support for automation of our systems that support client secrets and privileged access management solutions...

service delivery management – manage the overall t&d service delivery of learning technology solutions... ensure up-to-date and accurate information to support service...

Remedy, hp service manager, service now, etc... · solve the service requests assigned by other agent / support group that are within his domain and in the...

Demonstrates (in parts) frequently with minimal support and guidance... team management team attrition %, employee satisfaction score, gender diversity %, training...

\u contact customers to confirm service requirements on severity 3 & 4 service requests during off-shift... preferred technical and professional expertise customer...

Skilled in vendor management... highly skilled in learning management systems configuration and management... proven customer-oriented focus and customer service...

Experience: proficiency experience in incident management or a similar role within a technical support environment... collaboration: work closely with service desk...

Tis service desk... demonstrates (in parts) frequently with minimal support and guidance... service desk delivery adherence to tat, sla as per sow minimal escalation...

service request handling... delivery assurance: adhere to defined support and quality processes as per the floor management guidelines, run books & sops...

Self- management productivity, efficiency, absenteeism, training hours, no of technical training completed       application support desk...

Responsibilities during the training actively participate in the 9-week formal education program receive training and mentoring by an epam engineer hands on workshops...

The ideal candidate will provide exceptional support and maintain high customer satisfaction... we are seeking a dedicated application support (dev) to join our...

End customer service skill f... receives, assesses, troubleshoots, and escalates support incidents & requests...       provide outstanding end customer service and...