TRABAJO SERVICE DESK TEAM LEAD GUADALAJARA, JALISCO

service delivery management – manage the overall t&d service delivery of learning technology solutions... define and implement service delivery processes and standards...

service request handling... learn how cognizant helps clients lead with digital at www... at cognizant we believe than our culture makes us stronger! join us now!...

\u contact customers to confirm service requirements on severity 3 & 4 service requests during off-shift... 1st levels of escalation \u interfaces with the service...

Youll report to the team lead... youll contribute to the success of the customer experience and the overall success of the team... we aim to reflect the communities...

You'll report to the team lead... you'll contribute to the success of the customer experience and the overall success of the team... we aim to reflect the communities...

Provides daily direction to the procurement team... responsible to exemplify and hold their team accountable to demonstrating the plexus core values...

Self- management productivity, efficiency, absenteeism, training hours, no of technical training completed       application support desk...

Do support process by managing transactions as per required quality standards fielding all incoming help requests from clients via telephone and/or emails in a courteous...

Sales experience or customer service skills desired strong organizational, time management, and planning skills... support the customer in defining their needs to...

Required technical and professional expertise technical leadership: proven ability to lead and mentor a team of engineers, providing technical guidance, support...

The team monitors that appropriate service windows are set to the customers\u expectations parts are ordered correctly to also meet service expectations...

Maintain and input into the service excellence program roadmap with the service excellence lead inputting into the service vision and strategy along with the service...

service now, bmc, etc... • interview and hire new team members... ) • collect and analyze service desk statistics (sla trends, operational costs, ticket/contact...

team management team attrition %, employee satisfaction score     servicenow - it service management... support sales team to create wins % of proposals with quality...

Ability to effectively lead projects involving cross-functional team members... lead creation of customer defined quality reports... lead product-related corrective...

• facilitates critique meetings to review information with management team... • leverages strong functional leadership and communication skills to influence the...

We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics... astrazeneca is looking for a dynamic...

Are you ready to lead and excel in a dynamic it environment? we are seeking a dedicated escalation manager to join our team in guadalajara...