TRABAJO CUSTOMER DELIVERY LEADER GUADALAJARA, JALISCO

Of customer references, win lose ratio 3... account management new solutions added, customer wallet share growth, customer attrition rate, didi penetration % 5...

Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals... do you have planning experience?...

Preferred technical and professional expertise customer support activities... required technical and professional expertise \u \u years experience in customer service...

Of cases resolved per day, compliance to process and quality standards, meeting process level slas, pulse score, customer feedback 2... competent consistently demonstrates...

• bachelor’s degree and 2+ years of relevant work experience within supply chain and customer service... this role coordinates actions to ensure the delivery plan...

Introduction as a service delivery specialist,\u00a0you\u00a0are the face of ibm for our customers... \u excellent communication skills, problem-solving ability...

• hire, coach, and provide training to personnel to maintain high customer service standards • develop team member agent's profiles...

Manages ibm's response to customer service requirements to ensure proper call coverage/resolution and high customer satisfaction... provide management support, assistance...

Resolution of customer account queries... evaluates customer needs and suggests/promotes alternative products or services... negotiates customer complaints, initiates...

customer relationship management: acts as the primary contact for the customer regarding site management, proactively communicating and using related tools...

Lead creation of customer defined quality reports... provide feedback and documentation to the customer as required... yield customer parts per million (ppm) to...

Coordinate and prepare for on-site customer events in coordination with customer experience team... intermediate crg communication with customer and coordination...

delivery support csat, delivery as per cost, quality and timelines, identify and develop resuable components, utilization %, recommend tools for reuse, automation...

Every year, we continually raise the bar for customer experience with new, innovative delivery services... our ‘under the roof’ associates process millions of products...

Lead monthly customer sales and margin forecast process... prepare accurate monthly customer sales forecasts, and weekly updates... plexus delivers customer service...

Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer... ensures payments are collected in a timely...