TRABAJO ABADA SYSTEM SERVICE GUADALAJARA, JALISCO

Competent systems thinking - understanding of the wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in this complex system...

service request handling... mandatory skills: 1+ year like bilingual service desk or tech support knowledge using a ticketing system advanced troubleshooting / problem...

Do support process by managing transactions as per required quality standards fielding all incoming help requests from clients via telephone and/or emails in a courteous...

Responsibilities memorize scripts for products and services, and refer to them during calls build positive relationships by going above and beyond with customer...

service request handling... mandatory skills: advanced portuguese 1+ years like bilingual service desk or tech support knowledge using a ticketing system why cognizant?...

Configures system software for required functionality and performance... analyses causes of incidents, and informs service owners to minimize probability of recurrence...

What a typical day looks like: the hr manager oversees building a solid operational management system, including the establishment of operation service standards...

Reviews service delivery process and procedures, recommending customer service and it process support enhancements, researching, and recommending new technologies...

Documentation: maintain accurate documentation of system configurations, processes, and procedures... support & troubleshooting: provide day-to-day support to users...

Key job accountabilities: system maintenance: follows established change management policy and procedure to research and recommend new technology, test and implement...

Promote and embed ci/cd to improve the software development process and transform the it system estate into an ecosystem that delivers great user experiences and...

Crm system knowledge is beneficial... previous customer service experience is preferred... you’ll handle inquiries via phone, email, and chat to ensure the best...