TRABAJO TECHNICAL SUPPORT CORE NETWORK CIUDAD DE MÉXICO, CIUDAD DE MÉXICO

Roles and responsibilities: provide technical support for cisco security products to cisco customers, partners, account teams, and other internal technical support...

We are seeking a talented and experienced cloud network support engineer to join our global 24x7 support organization... in this role, you will provide technical...

Prior contact center experience in a technical support environment is considered an asset... job description reporting to a technical support team lead or manager...

About the team aws support engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams...

Ability to manage complex integration solutions, working alongside technical and technology teams... moderate but direct impact through close contact with the businesses'...

The aws global support team interacts with leading companies and believes that world-class support is critical to customer success... able to communicate effectively...

The aws global support team interacts with leading companies and believes that world-class support is critical to customer success... • strategic and deep-dive technical...

Beta support - drive successful new product introduction in partner labs and customer live network... you’ll get to work with a wide variety of individuals and partners...

The aws global support team interacts with leading companies and believes that world-class support is critical to customer success... •able to communicate effectively...

Minimum qualifications: minimum 3 years of high-level technical support experience with an additional 2 years of experience working with security or network related...

• technical experience in aws services... • experience handling large enterprise technical customer escalations... the aws global support team interacts with leading...

Have experience identifying and triaging technical issues... respond to performance inquiries from technical account managers, product support teams, and other internal...

About the team aws support engineering is a customer-facing global organization that provides technical support to our customers and to our internal teams...

Work with service owners to develop innovative solutions to complex technical challenges... drive requirements and process improvements evaluate system-level technical...

Take lead and participate in s0 calls and outages till resolution     technical support... validating the technical feasibility of the network design plans for customer/enterprise...

• address customer support tickets promptly, providing clear communication and effective solutions to technical problems... basic qualifications - 4+ years of software...