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WORKFORCE MANAGEMENT

Tlalpan - Ciudad de México

Descripción de la oferta de empleo

Empresa dedicada a servicio de contact center busca.
PERSONAL CON EXPERIENCIA EN ORGANIZACIÓN DE TIEMPOS DE TRABAJO (WFM) para campaña de giro asegurador Modalidad.
Presencial Zona a laborar.
Tlalpan Sur (Ajusco) Horario.
Lunes a viernes de a Sábados de a Requisitos.
Experiencia de 1 año comprobable como analista de flujos de trabajo o de bases de datos en call center/contact center (indispensable) Tener entre 21 y 35 años (deseable) Bachillerato concluido (obligatorio) o estudios universitarios truncos (deseable) Manejo de Excel intermedio (obligatorio) o avanzado (deseable) Manejo de bases de datos Organización Comunicación asertiva Conocimiento de sistemas CRM Vivir a no más de 45 minutos del centro de trabajo.
Lo que ofrecemos.
Sueldo de integrado de $ (base y bonos).
Estabilidad laboral Excelente ambiente de trabajo Descanso fijo los domingos Bono por experiencia (comprobable) Bono por referidos Espacio de desayuno Hora de comida Actividades.
Monitoreo del avance operativo de acuerdo a objetivos diarios.
Identificación, detección y corrección de incidencias durante el desarrollo de las actividades.
Desarrollo de estrategias y flujos para el mejor rendimiento de los equipos de trabajo.
Entrega de reportes diarios, semanales, quincenales y mensuales de cada proyecto.
Elaboración de presentaciones.
Auditorías y evaluación de uso de sistemas CRM.
Retroalimentación al equipo.
Nivel de educación deseada.
Superior - trunco Nivel de experiencia deseada.
Nivel Medio Habilidades.
Resolución de problemas Comunicación asertiva Excel Intermedio Atención a los detalles *
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Detalles de la oferta

Empresa
  • Pick and Collect S.A de C.V
Municipio
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 22/08/2024
Fecha de expiración
  • 19/11/2024
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