TECHNICAL APPLICATION EXPERT CUSTOMER SERVICE

About us
We provide flexible, industryspecific software designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers unique operational requirements are built into every solution in the cloud, hosted, or on premises. With this deep understanding of our customers industries, Epicor solutions manage complexity, increase efficiency, and free up resources to enable our customers to focus on growth.

Role SummaryPurpose
Based in our Support Centre, located in Monterrey, Mexico, our support organization is strongly customer focused and comprised of highly skilled and wellmotivated Support Analysts. Your primary job function is to provide Technical support via phoneemailfax

Respond to client calls in a professional manner, providing appropriate solutions and advice
Interact with clients in performing complex testing, support and troubleshooting technical functions remotely.
Ensuring Service Quality levels are maintained and adhered to
Ensuring all issues are handled in a timely manner
Reviewing outstanding issues, ensuring clients are kept informed of progress
Attending relevant Epicor product training courses, inline with our internal certification scheme.

Essential Responsibilities
Fluent written and spokenin English.
Degree in FinanceAccounting, ITSystems, ManufacturingSupply Chainrelated fields Industrial Engineering, Mechanical Engineering
Demonstrated expertise in meeting business needs with technology solutions.
ERP knowledge highly advantageous.
Minimum of three years related experience preferred but not essential.
Customer service experience will be valued.

Technical Skills

ManufacturingSupply Chain
Exposure to production environment, understands manufacturing concepts, terminology, processes, procedures and operation will be valued.
Knowledgeexposure to computerized Manufacturing Planning and Control MPC will be preferred.

AccountingFinance
AR, AP and General Ledger
InventoryWork In Process
Financial ReportingStatements
General Ledger account reconciliation
Job Costing, fix Assets and multicompany consolidations

Technical
IT production environments maintenance, adjustments in configurations and risks in the customers production environment
Management Microsoft operating systems
IT Knowledge
Database administration
Knowledge of Programming in SQL
Basic Knowledge in networking and telecom
Knowledge of database coding process

Personal skills
Excellent verbal communication skills
Serviceoriented with ability to prioritize tasks in a stressful environment
Strong skills for analysis, troubleshooting and problemsolving.
Ability to work independently with minimal supervision
Willingness to learn and explore new technologies

Why you should click apply
With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen skills, and to work interdepartmentally on a global level.
Bolsa de trabajo México ofrecemos puesto de Technical Application Expert para el sector de Atencion a clientes en la empresa Epicor Software Mexico SA de CV de Monterrey. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.