TECH SUPPORT AGENT
Descripción de la oferta de empleo
Required:
High School diploma or equivalent.
Minimum of 1 year in a customer service role.
Proven technical aptitude and troubleshooting skills.
Passion for technology, particularly in areas likes IoT, Smart Home, Surveillance, Networking, and Home Theater systems.
Preferred:
Advanced degree in a technical field.
Hands-on experience installing or troubleshooting.
Surveillance/security systems
Power Management systems (UPS, surge supression, etc.)
Audio-video equipment, network hardware, or similar technical products.
Knowledge of:
Networking concepts, including advanced router configurations, managed switches, firewalls, VLANs, Etc.
Home automation, IoT, media distriution (HDBase T, Video over IP), high-end audio, HVAC, low-voltage or electrical wiring, and smart lighting systems.
Familiarity with case documentation in SalesForce.
Previous experience in customer service or technical support within a callcenter environment.
What We Offer:
Competitive base salary plus performance bonuses, up to $22,000 MX per Month.
Full law benefits.
Life insurance
Pantry Vouchers.
Be part of an exciting, tech-forward environment where your expertise and enthusiasm can shine.
Apply Today!
Detalles de la oferta
- ContactPoint 360
- Sin especificar
- 22000$ - 22000$
- 17/12/2024
- 17/03/2025
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