SUPPORT COORDINATOR
Descripción de la oferta de empleo
The Call Center Agent is responsible to manage, configure and administrate tools, performance reporting and to support process management and contract management admin.
In this role you will be the main entry point for all Emergency Customer Service Requests (tickets) and the responsibilities include to perform initial contract validation, set-up communication channels, build the tickets, engage Emergency Recovery Center, initiate the first emergency notification, assist with remote access, and provide language assistance.
What you will do Ensure all incidents, requests and issues are resolved or triaged and escalated to the correct teams for resolution.
Manage, configure, administrate tools and perform data administration on local level.
Manage performance reporting and assists local Customer Support organization in monitoring of ticket’s progress.
Handle customer Emergency requests professionally.
Support process management ensuring adherence to Customer Support processes You will bring Bachelor’s Degree English.
Good communication skills in verbal and written Good listening, verbal, and written communication skills.
Good customer management.
Strong customer interaction skills over the phone Proficient in relevant computer applications.
Excellent data entry and typing skills Good decision-making ability Process oriented Independent, Self-disciplined skills Knowledge retention Working well even under pressure Ability to handle stressful situation appropriately.
Availability to work in 4x3 shifts (the department operates in a 24/7 shift structure)
Detalles de la oferta
- Sin especificar
- Sin especificar
- 25/10/2024
- 23/01/2025
Act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively and reactively... please check review the below requirement and reply me back with your updated resume, contact details at the earliest and feel free to call/mail me at *****@*****......
¿te gustaría ser parte de este equipo? nuestra customer development coordinator es la encargada de la atención y retención de clientes para méxico, colombia y usa... requisitos del puesto- egresada en comunicación social, administración, marketing o afín- experiencia en atención al cliente de al menos......
Administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources officer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer, secretary / office assistants / office clerks / front desk clerks, account......
Description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... requisitos del puestorequirements communicates with customers in english only reports to customer success manager; promptly and accurately respond to our customer’s inquiries......
Administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources officer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer, secretary / office assistants / office clerks / front desk clerks, account......
· provide training and support to end-users and administrators as needed... · perform platform upgrades, troubleshoot issues, and provide ongoing support to ensure the smooth functioning of servicenow instances... · document configurations, customizations, and solutions for knowledge sharing and future......
Contact and support distributors to increase sales... profile: sales coordinator should have strong communication, problem-solving, and decision-making skills... requisitos del puestorequirements: - bilingual: spanish and english fluent... regularly: monday to friday from 9am to 6pm......
Responsibilities support the entire application lifecycle (concept, design, test, release, and support)... writing clean, readable, and testable code... experience with angular and typescript... research and suggest new mobile products, applications, and protocols... we must operate as one, supporting......
Responsibilities spend 90% of your time actively designing and coding in support of the immediate team... as a full stack engineer assigned to the product/project ensure performance, maintainability, and functional requirements from design, development, testing to rollout and support......
Support workday operations by suggesting monitoring and recommending ways to better utilize workday, proactively identify and create metrics to drive operational improvements and institute and enforce data and process standards in the core hcm... ability to work creatively and analytically, prioritizing......
