SUBDIRECTOR DE EXPERIENCIA AL CLIENTE - HIPOTECARIO

The Business Sr.
Manager accomplishes results through the management of professional team(s) and department(s).
Integrates subject matter and industry expertise within a defined area.
Contributes to standards around which others will operate.
Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function.
Requires basic commercial awareness.
Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.
Has responsibility for volume, quality, timeliness and delivery of end results of an area.
May have responsibility for planning, budgeting and policy formulation within area of expertise.
Involved in short-term planning resource planning.
Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.
Responsibilities.
Manage, supervise and coordinate day-to-day operational activities in the unit, Encompasses stakeholder manager of vendors and other stakeholders Ensure and monitor timely expenses reimbursement and vendor invoices payment based on Service Level Agreement Ensure and monitor the accuracy and completeness of the services Establish consistent and standardized operational processes Provide assistance for all process within Unit and have main responsibility Assist Business Unit (BU) Head in accommodating requests related to Business Unit including providing requested data from Regional office, auditors, and other related parties Assist BU Head in identifying risk and opportunities related to BU activities in particular and to other Citi processes in general Complete and ensure timely submission for deliverables related to BU Compliance/Risk and Control and/or Management Information Systems related report as required by Regional and Country stakeholders Provide necessary data and insight to BU Head for Operations related process as needed Perform periodic self-assessment testing in accordance with Regional schedule and guidelines to pro-actively manage risk, identify & correct control gaps Lead local standardization efforts as per regional Business Unit operations guidelines Actively identify and implement process improvement opportunities Ensure operational controls and Manager’s Control Assessment compliance Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications.
6-10 years experience as Business Manager Project administration and background in operational areas.
Experience managing limited resources that are requested to offer outstanding results.
Experience in finance and processes administration Action-oriented, entrepreneurial, flexible, and innovative approach to operational management.
Passion, humility, integrity, positive attitude, mission-driven, and self-directed.
Excellent influencing, facilitation, and partnering skills with key stakeholders and Senior Management.
Strategic and goal-oriented thinker.
Effective interpersonal skills – including teamwork and organizational skills.
Consistently demonstrates clear and concise written and verbal communication Persuasive and passionate communicator with excellent public speaking skills.
Monitoring both scheduled and unscheduled reviews to completion.
Attention to detail and ability to prioritize.
Education.
Bachelor’s/University degree, Master’s degree preferred This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
PRINCIPALES FUNCIONES Atención a clientes de diferentes canales de contacto Relación con Cobranza, Operaciones, Seguros y otras áreas funcionales Gestión de portafolios Legacy REQUERIMIENTOS Conocimiento de portafolios crediticios, preferentemente hipotecario (mínimo 6 años) Conocimiento de estrategias de experiencia con el cliente y valor agregado (mínimo 6 años) Carrera profesional cuantitativa Conocimientos de P&L Manejo de Office Avanzado Inglés deseable Maestría deseable ------------------------------------------------------ Job Family Group.
Business Strategy, Management & Administration ------------------------------------------------------ Job Family.
Business Management ------------------------------------------------------ Time Type.
Tiempo Completo ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc.
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