SR. SPEC. IT SERVICE MANAGEMENT - SERVICE NOW
Descripción de la oferta de empleo
-Drive operations of systems and applications in scope (both Global and Local), ensuring their stability and integrity and meeting customer service levels.
About the Role Major accountabilities.
Coordinate Service Management teams in Product Lines and Regions to execute tasks that are part of the global service management operational excellence governance.
Be the liaison for the function, on all topics related to functional Service Management.
Drive functional alignment to determine application portfolio organization.
Drive the strategy to align application portfolio to current quality assurance requirements.
Ensure service operations, service transition, quality, compliance, and audit readiness of application portfolio is up-to-date and compliant with governance requirements.
Lead the functional service management with standardized services, processes, and tools to provide efficient, high-quality information.
Meet internal KPI's related to Service Managment governance and collaborate with optimization initiatives.
Enable operational excellence and continuous improvement in Service Management.
Connect with all functional Service Management coordinators and bring alignment on our ways of working.
Key performance indicators.
Operations stability and effective quality assurance -Applications adherence to ISC requirements and are audit ready.
Minimum Requirements.
IT Educational background or proven work experience.
4+ years of experience on application management tools and processes Service Now management proficiency Work Experience.
Proven Ability to Develop trust-based relationships with key stakeholders.
Application Management.
Interactions with senior management.
Reporting and analysis Skills.
Data quality assurance.
Business Acumen.
Performance Management.
Planning.
Project Management.
Risk Management.
Stakeholder Management.
Languages.
English.
Why Novartis.
Helping people with disease and their families takes more than innovative science.
It takes a community of smart, passionate people like you.
Collaborating, supporting and inspiring each other.
Combining to achieve breakthroughs that change patients’ lives.
Ready to create a brighter future together? https://www.
ovartis.
om/about/strategy/people-and-culture Join our Novartis Network.
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ovartis.
om/network Benefits and Rewards.
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https://www.
ovartis.
om/careers/benefits-rewards
Detalles de la oferta
- Sin especificar
- En todo México
- Sin especificar - Sin especificar
- 08/11/2024
- 06/02/2025
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