SPECIALIST - IT MESSAGING (M365)

MMC is seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week:   Specialist - IT Messaging (M365) What is in it for you? A company with a strong Brand and strong results to match Culture of internal mobility, collaboration, and valued partnership from the business.
Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
Entitled to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal).
Enjoy unlimited access to a vast range of courses and professional training through Udemy to continually enhance your skills and knowledge.
We will count on you to.
Providing Global Operations Support to planned infrastructure activities, Messaging approved and BAU projects and resolution of incidents via ticketing system.
Participate in an On-Call rotation with other Technical Specialists.
Provides after-hours support as needed to assist with initiatives or urgent escalations.
Assisting in developing policies, procedures, documentation and standards for messaging specific products and services and monitoring adherence to define standards.
Provide messaging services troubleshooting support including.
Exchange Server and Exchange Online (M365) diagnostics/maintenance Mail Routing/SMTP Mobility tools (i.
.
MobileIron, Ivanti Go) External Mail Gateways (Proofpoint Appliances) RightFax 21.
Participation and contribution in the resolution of Messaging related escalations and incidents reported through incident management system.
Develop methods and procedures for resolving Messaging related problems, and training analysts in problem resolution.
Help to develop methods and procedures to improve operational processes, technology solutions, and service level expectations.
Lead initiatives and provide technical solutions to reduce the volume and time to resolution on assigned incidents.
Contribute technical expertise to complex root cause analysis and problem management.
Contribute to detailed implementation/project plans across multiple, complex, work streams according to agreed standards and ensures project processes and timelines are understood and followed.
What you need to have.
Demonstrated experience of working in a Microsoft centric, global enterprise messaging environment.
Comprehensive Power Shell scripting experience.
Strong messaging experience.
A core knowledge of Exchange online (M365), Exchange on premise, and Email Gateways.
Experience implementing and supporting message solutions such as Exchange Migration to Exchange Online (M365), Email Gateway mail routing/SMTP, and RightFax.
Working knowledge of Active Directory and Directory Services (such as AD DNS, LDAP and LDS) – Microsoft Entra formerly Azure Active Directory Strong messaging experience with solid knowledge of Exchange , Exchange Online (M365) and power shell as well as resolution of incidents via ticketing system.
Experience setting up and configuring Exchange and Exchange Online (M365) systems include writing power shell scripts.
Clear understanding of messaging standards and protocols.
Working knowledge of AI platforms such as Moveworks/ChatGPT Must be able to proactively identify problem areas and provide or recommend solutions.
Strong critical thinking and analytical skills.
Able to communicate effectively with internal and external customers, including senior leaders of the organization.
Self-motivated individual who able to work independently, take ownership and organize work- flow to concurrently meet multiple milestones and deadlines.
Excellent customer service and communication skills If you are interested, please send your CV in English.
Interviews will be held in English.
Marsh McLennan  (NYSE.
MMC) is the world’s leading professional services firm in the areas of risk, strategy and people.
The Company’s colleagues advise clients in 130 countries.  With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.  Marsh   provides data-driven risk advisory services and insurance solutions to commercial and consumer clients.  Guy Carpenter   develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities.
Mercer   delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce.
Oliver Wyman  s  serves as a critical strategic, economic and brand advisor to private sector and governmental clients.
For more information, visit marshmclennan.
om, or follow us on  LinkedIn  and  Twitter.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment.
We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person.
office or working onsite with clients at least three days per week.