SMB ACCOUNT MANAGEMENT

Sales Manager, SMB Account Management

Role Overview

As a Manager, you will thrive in an environment with a high level of ambiguity
and change while maintaining a customercentric approach at scale. You will
support and continue to build a datadriven and motivated team whose efforts
will drive Apollo.ios business growth through expansions in the existing
customer base and account retention. You will directly manage 7 SMB AMs,
overseeing the overall revenue and retention of your teams portfolio. Your role
includes providing 11 coaching and performance management, helping to
develop processes and insights to grow the team today and influence program
design for the future. You will identify and help build ongoing playbooks and
influence the tooling AMs need for success. Additionally, you will manage
impactful crossfunctional projects and initiatives across Product, Engineering,
Sales, Customer Success, Onboarding, Marketing, Legal, and Marketing.

Key Responsibilities

Team Leadership Development
o Hire, onboard, and develop a team of engaged and highperforming Account Managers through thoughtful enablement,
performance coaching, and career development planning.
o Manage the teams daily activities to drive valueadded
touchpoints with customers and pipeline generation.
Strategic Execution
o Implement renewal and expansion forecasting cadence within
your team and regularly deliver an accurate forecast summary to
leadership.
o Ensure the team has the necessary ongoing enablement in
relevant areas, including sales process training, product
knowledge, pricing, opportunity management, data
qualityaccuracy, quoting, and forecasting.


Support Collaboration

o Support your direct reports by joining customer meetings, internal
account team meetings, and escalating issues as necessary
internally.
o Take a lead role in collaborating with internal resources Deal
Strategy, Finance, Customer Success, Sales, etc. to develop
playbooks for common account management and renewal
scenarios.
o Develop trusted relationships with Sales and Customer Success
Leadership through regular stakeholder engagement and
proactive collaboration.
Core Competencies
CustomerCentric Mentality Balance customer needs with business
objectives.
Product Aptitude Enthusiastically explore product capabilities to drive
usage and adoption.
Revenue Mindset Proven ability to coach a team that generates
pipeline and closes revenue through upsell, crosssell, and upgrades.
CrossFunctional Collaboration Ability to work effectively with internal
teams to achieve mutual success.

Qualifications

4 years of experience in Business Development, Sales, Renewals
Management, or Account Management.
1 years of experience managing metricsdriven customerfacing teams
within a highgrowth technology company.
Proven track record of leading and coaching a team responsible for
driving revenue growth, managing expansions, and increasing product
adoption.
Excellent written and verbal communication skills, with the ability to
present to diverse audiences.
Strong organizational skills, with expertise in prioritization and time
management.
Experience working crossfunctionally with product teams to serve as the
voice of the customer.
Ability to navigate ambiguity with perseverance and a positive attitude
Bolsa de trabajo México ofrecemos puesto de SMB Account Management para el sector de CallCenter Telemercadeo de Miguel Hidalgo. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.