SERVICENOW CONSULTANT SENIOR - REMOTE LATAM (BILINGUAL)

Job Title: ServiceNow Consultant/Developer (Bilingual
English/Spanish)   Location: Remote   Job Type: Full-time   Job Summary:   We are seeking an experienced ServiceNow
Consultant/Developer who is fluent in both English and Spanish to
join our dynamic IT team. The ideal candidate will have a proven track record
of designing, implementing, and maintaining ServiceNow solutions, with deep
expertise in Common Service Data Model (CSDM) , Employee Center , Catalog
Definition , and Service Modeling . You will be responsible for
customizing and enhancing our ServiceNow platform to meet business needs,
ensuring optimal performance and functionality.   Key Responsibilities:                   •             ServiceNow Development &
Implementation :                 •             Design, develop, and configure
solutions on the ServiceNow platform, focusing on CSDM , Employee
Center , and Service Catalogs .                 •             Implement and maintain Service
Models , ensuring alignment with ITIL best practices.                 •             Customize workflows, develop
ServiceNow applications, and integrate them with third-party systems as
required.                 •             Configure Service Catalogs ,
define services, and manage request workflows.                 •             CSDM and Service Modeling :                 •             Apply Common Service Data Model
(CSDM) standards to align ServiceNow data with the organization’s service
management strategy.                 •             Develop and maintain a logical
service model using CSDM principles.                 •             Work closely with stakeholders to
define and enhance the Service Model to reflect accurate relationships
and dependencies.                 •             Employee Center :                 •             Design and implement solutions
within the Employee Center module to improve employee experience and
self-service capabilities.                 •             Enhance the user interface and
workflows to provide an intuitive, seamless service experience for employees.                 •             Consulting and Stakeholder
Engagement :                 •             Collaborate with business
stakeholders to gather and analyze requirements, translating them into
technical solutions on the ServiceNow platform.                 •             Provide technical guidance and
support to the IT and business teams during the deployment of ServiceNow
functionalities.                 •             Maintenance &
Troubleshooting :                 •             Perform ongoing maintenance of the
ServiceNow platform, ensuring system performance, availability, and security.                 •             Troubleshoot and resolve issues
related to platform configuration, data integrity, and performance.   Qualifications:                   •             Education :                 •             Bachelor’s degree in Computer
Science , Information Technology , or a related field (or equivalent
work experience).                 •             Experience :                 •             5+ years of hands-on
experience as a ServiceNow Consultant/Developer with expertise in CSDM ,
Employee Center , Catalog Definition , and Service Modeling .                 •             Proven track record of designing
and implementing ServiceNow solutions, including advanced configurations and
customizations.                 •             Experience working in an ITIL-based
environment and implementing best practices for IT Service Management (ITSM).                 •             Experience in scripting using
JavaScript, HTML, AngularJS, or other relevant languages in ServiceNow
development.                 •             Languages :                 •             Bilingual in English and Spanish :
Must be fluent in both languages (written and spoken), as the role involves
working with global teams and communicating technical concepts clearly in both
languages.                 •             Certifications (Preferred):                 •             ServiceNow Certified System
Administrator (CSA)                 •             ServiceNow Certified
Implementation Specialist (CIS) – ITSM, CSM, or relevant module                 •             ITIL Foundation Certification   Skills and Competencies:                   •             Technical Skills :                 •             Expertise in configuring and
managing ServiceNow CSDM , Service Catalogs , and Employee
Center .                 •             Strong knowledge of ServiceNow
Service Model configuration and best practices.                 •             Proficiency in designing and
developing workflows, integrations, and custom applications on the ServiceNow
platform.                 •             Ability to create custom business
rules, client scripts, UI policies, UI actions, and service portal pages.                 •             Soft Skills :                 •             Strong analytical and
problem-solving skills, with attention to detail.                 •             Excellent communication and
collaboration skills, with the ability to work with cross-functional teams and
explain technical solutions in non-technical terms.                 •             Proactive and able to work
independently with minimal supervision, as well as in a team-oriented
environment.                 •             Ability to manage multiple projects
simultaneously, with a strong focus on delivering results.