SERVICE DESK ANALYST
Descripción de la oferta de empleo
Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Lead - Service Desk Regular reporting & updates Core Service Delivery Team For adherence to SD SoW External Clients Handle issues/ queries Display Lists the competencies required to perform this role effectively.
Functional Competencies/ Skill Process Excellence - Ability to follow the Service Desk standards and norms to produce consistent results, provide effective control and reduction of risk - Competent to Expert Domain Knowledge - Knowledge of process/ domain managed - Competent to Expert Competency Levels Foundation Knowledgeable about the competency requirements.
Demonstrates (in parts) frequently with minimal support and guidance.
Competent Consistently demonstrates the full range of the competency without guidance.
Extends the competency to difficult and unknown situations as well.
Expert Applies the competency in all situations and is serves as a guide to others as well.
Master Coaches others and builds organizational capability in the competency area.
Serves as a key resource for that competency and is recognised within the entire organization.
Behavioral Competencies Effective Communication Detail Oriented Change Agility Client centricity Execution Excellence Passion for Results Deliver No.
Performance Parameter Measure 1.
Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2.
Personal Attendance Documentation etc.
TIS Service Desk
Detalles de la oferta
- Wipro
- Sin especificar
- 03/10/2024
- 01/01/2025
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