SERVICE DESK AGENT PORTUGUESE

We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.
A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.
At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
#WelcomeToCognizant! We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a IT Engineer • Will be the’ point of contact, and accountable for compliance with all deliverables.
Flexibility to work in shifts • Monitoring devices in Nexthink/ Medalia tool(s) and reporting issues to L2 team for immediate actions.
• Contribute, participate in lead account review meetings with leadership within a mutually agreed upon cadence.
• Manage Remote technical remote support to client devices and coordinate with onsite teams/leads for maintenance and break/fix activities.
• Provide updates to Incident and service request tickets in the ticketing tool to reflect actions taken to resolve such Incident or ScTask.
• Coordinate with Cognizant’s partner/vendor.
• Monitor critical priority tickets (P1 & P2); validate and alert respective site engineer and country leads to take immediate actions to avoid SAL breaches.
• Coordinating with multiple teams to meet the SLAs and providing remote resolutions on non-hardware tickets.
• Good understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products including mobile device management (MDM), iOS/ Android, Mac & Windows.
• Ability to diagnose and resolve basic to moderately complex end-user technical issues.
• Proficiency in respective language and English, excellent task management, verbal, and written communication skills • Monitor Device experience on Nexthink portal.
• Create & Run the Investigation to identify pattern or commonalities.
• Collaborate with other L2/L3 support groups.
• Collaborate with other support groups.
• Monitoring DEX Scores, creating recommendations for improvement • Creating proactive incidents for improvement in performance • Perform regular health checks in terms of Hierarchy, Nexthink user's RBAC, • About Cognizant • Cognizant (Nasdaq.
CTSH) engineers modern businesses.
We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world.
Together, we're improving everyday life.
See how at www.
ognizant.
om or @cognizant.
• • At Cognizant we believe than our culture make us stronger! • Join us now! • #BeCognizant #IntuitionEngineered • • Cognizant es un empleador que ofrece igualdad de oportunidades.
Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley The Cognizant community.
We are a high caliber team who appreciate and support one another.
Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.
About us.
Cognizant (Nasdaq-100.
CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion.
We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.
Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:  Compensation information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference.
In addition, candidates may be required to present their current state or government issued ID during each interview.