SERVICE DESK

We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.
A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.
At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
#WelcomeToCognizant! We have an exciting opportunity for an exceptional individual to work supporting one of our clients as Service Desk Responsibilities Adhere to following processes as per the defined SLAs or KPIs Event detection, Categorization, responding and closure Service Request Handling IT Incident categorization, initial triage, escalation, and resolution (within scope) as per the SOPs/runbook Access Request handling Delivery Assurance.
Adhere to defined support and quality processes as per the floor management guidelines, Run books & SOPs Delivery Excellence.
Focus on enabling quality deliverables and enhancing customer satisfaction Contribution to knowledge management process by updating/creating the knowledge articles Contribute to and participate proactively in knowledge sharing sessions Act as a buddy for new hires Skills Experience in IT area 1+ year like bilingual Service desk or Tech Support Experience in dealing with requests and incidents Knowledge using a ticketing system advanced English essential Why Cognizant? Improve your career in one of the largest and fastest growing IT services providers worldwide.
Receive ongoing support and funding with training and development plans.
Have a highly competitive benefits and salary package.
Get the opportunity to work for leading global companies.
We are committed to respecting human rights and build a better future by helping your minds and the environment.
We invest in people and their wellbeing.
We create conditions for everyone to thrive.
We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture makes us stronger! Join us now! #BeCognizant #IntuitionEngineered The Cognizant community.
We are a high caliber team who appreciate and support one another.
Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.
About us.
Cognizant (Nasdaq-100.
CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion.
We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.
Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:  Compensation information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference.
In addition, candidates may be required to present their current state or government issued ID during each interview.