SENIOR CUSTOMER SALES OPERATION SPECIALIST

Experis, ManpowerGroup, hiring for AI enablers for?Micron's new product development facility in Guadalajara, Mexico, focused on providing Micron's memory solutions and information technology operations.?Micron Technology a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
As a Senior Customer Sales Operation Specialist, you are responsible to provide superior customer service, drive to exceed Micron's financial goals and optimize revenue.
You are expected to drive the order process as efficient as possible and ensure we take full ownership and responsibility for solving customer supply issues.
This will require you to build and maintain a network of contacts with internal teams to help support and ultimately provide an exceptional experience for Micron's customers.
Responsible for collaborating with internal and external collaborators to build and complete to corporate strategic objectives, market share and sales plan goals.
This position will be based out of Mexico.
This role provides flexibility! You may work remotely two days per week.
Responsibilities and Tasks.
Sox compliant order entry and management of orders.
Day to day management of customers' accounts ensuring that a professional, collaborative and engaged relationship is developed and maintained.
Ensure proactive steps are taken to optimize sales plans, maintain target inventory and meet other metric goals.
Proactive monitoring/analyzing of sales forecast to identify gaps between supply and demand.
Collaborate closely with internal partners for operational efficiency.
Focal point for customer related operational issues /escalations.
Identify and strive for continuous improvement including the establishment of global standard methodologies for customer support.
Remain knowledgeable about all organizations products and services to support sales efforts, as well as Customers products and market to better serve customers' needs and to represent Customer at Micron  Initiate, build and sustain effective relationships and communication with internal and external partners  Identify, participate, and drive system and process improvements in Customer's Operations Processes    Qualifications    Energetic teammate with a demonstrated drive for dedication  Strong communication and interpersonal skills  Experienced in Excel  Adaptability to change in a highly dynamic/meaningful work environment  Strong organizational skills, ability to prioritize, multi-task and manage your own time  Self-motivated, driven, dedicated and willing to learn with a desire to succeed  Excellent problem solving skills  Ability to communicate fluently, English is desirable – additional languages are considered and asset  Knowledge on basic to intermediate supply chain is desired  Adopt a flexible approach to increase and maintain the quality of service  Intermediate computer skills in Microsoft Office.
Experience with ERP-CRM systems (ideally SAP, Salesforce, SharePoint, Model N)  Basic finance and accounting knowledge is desired