SALES SPECIALIST

Location.
Maidenhead   Looking for more than a job?  A job with meaning is more than a job.
Creating the kind of positive change, we’re planning will need the skills of the world’s most talented people.
In this role, you’ll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible.
Curious? We hope so.
What’s in it for you? People are at the heart of our business.
We want you to innovate, challenge and build a career at Volvo Cars.
In return we offer hybrid working to allow for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your personal circumstance.
In addition, we offer flexible working, 15 days per year to work from any location in the world, 24 weeks enhanced parental leave and 28 days annual leave.
We also have a flexible benefits platform in which you can buy additional holiday and take advantage of family savings and shopping discounts.
A preferential car lease scheme for employees and family members to utilise along with health & wellbeing initiatives, charitable giving days alongside personal growth and career development opportunities.
What you’ll do To purpose of the role is to make authentic connections with the consumer, understanding their wants and needs to match them with the right Volvo product.
The role will, both educate and guide the consumer, ensuring a consistent experience through the omnichannel approach.
This role represents Volvo, so must always demonstrate professionalism, best practice and putting the consumer.
This role will identify where the consumer is on their buying journey and adapt the experience to suite, always looking to maximise opportunities to sell but recognising that may not be a direct conversion but instead booking in an appointment at a retailer or test drive.
This is a SAF Accredited role.
Your key deliverables will include.
Respond to all enquiries via telephone, email, chat, text and video with the aim of moving the consumer further along the journey Build rapport with customers through friendly, engaging communication Process enquiries appropriately on the CRM system (Salesforce) to enable future follow-up Perform against a range of KPI’s, including commercial, consumer and operational Captures and records detailed consumer information in the CRM, based not only on the basic hygiene information, but additional insight to allow for when to advise a consumer a holistic solution/offering, to include accessories and packages for a personal premium service When appropriate, upsell customers by outlining the benefits of premium grades, packs, and options Support marketing initiatives by maximising the conversion of inbound leads Acquire new customers by following up leads generated from direct marketing campaigns by outbound calling Perform outbound calls to potential customers to qualify them as sales leads with the aim of converting them to a prospect and later a customer Proactively contribute ideas and suggestions for improving our customer’s experience Work collaboratively with our Customer Relations department to ensure all sales-related customer requests can be handled effectively Liaise with our retailer partners (Volvo dealer network) to ensure a seamless omnichannel customer journey Conversion of prospect leads from the VCBC and Retailers to ensure all appointments are actively followed up to achieve a sold order in order to maximise sales and profitability Achieves and maintains a SAF accreditation as relevant to the legislation.
Achieves and maintains all areas of required competence, including QA assessments   What you’ll bring The successful candidate will be.
Be able to provide evidence of a successful track record in high-volume sales and value-based selling Good communication skills (oral and written) with great presentation and influencing A detailed understanding of all aspects of the business sales car market Ability to sell an idea to internal (VCUK) and external (business clients / retailers / lease companies) is essential to achieve optimal sales and contribution returns for VCUK.
Able to build rapport and understanding with a diverse range of stakeholders Proficient in the use of Microsoft Office, e.
.
Excel, Word, Outlook Proficient in the use of CRM systems, such as Salesforce Proven to have a track record of adapting to various styles and high standard of customer satisfaction Able to demonstrates resilience, self-motivation, and a commitment to self-development, actively seeking positive feedback.
Highly adaptable and positive to changes in assignments and priorities.
Able to communicate positively with colleagues and customers at all levels with confidence.
Calm under pressure with an organised nature and strong attention to detail.
Able to understand the needs of both customers and the company and demonstrates this in their work.
To show ownership in all aspects of their role, working without close supervision and demonstrating effective self-management.
Systematic and process-oriented way of working.
Benefits & Life at Volvo Car UK.
Salary of k DOE Competitive salaries that are reviewed and benchmarked annually Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals Hybrid working in our agile, state of the art offices or from home when convenient for you and your family 28 days holiday + bank holidays + the opportunity to buy up to 5 additional days 15 days’ work from anywhere in the world policy 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child’s 3rd birthday Matched pension contribution up to 5% Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality 2 paid volunteering / charity days per year Access to our preferential employee lease car scheme for you and your family Subsidised onsite restaurant plus free refreshments and snacks Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible benefits platform Discounted shopping site with 100s of brands and online retailers   Diversify our future.
Volvo Cars is an equal opportunities employer.
We are a company for people who care about other people and for the world we live in.
We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion.
It’s what you do that counts and we are always looking to expand perspectives and voices to shape our future.
With us, you can truly be yourself, embrace new opportunities, thrive and a make a difference.
Want to know more? We hope so We’d love to receive and review your application.
If you want more information about the role and its responsibilities or simply to learn a bit more about the team, please reach out to   How to learn more and apply.
We want your application via the link provided at the latest  13th of September .
Please note that applications via email will not be accepted due to GDPR.
For questions about the position please contact Talent Manager - Leigh Craddock at Target Start Date.
Oct/Nov     Volvo Cars - Driving change together Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment.
Today, we are one of the most well-known and respected car brands, with over employees across the globe.
At Volvo Cars, your career is designed around your talents and aspirations so you can reach your full potential.
For the right person, an inspiring, and creative workplace awaits.
Did you know that every Volvo Cars employee worldwide has the right to our Family Bond, our new all-gender, paid parental leave policy? You’ll also enjoy a culture and benefits package that’s made us one of the world’s most awarded and progressive employers.
By , we aim to sell 1.
million cars annually, 50% of which will be electric vehicles and sold directly to customers through digital channels.
Join us on the journey of a lifetime as we create the driving and electrification technologies of tomorrow.