SALES MANAGER

Job Description For Sales Manager(HOZ) in Zihuatanejo,Mexico.
Description The Sales Manager is responsible for actively soliciting new corporate group, incentive, social/wedding, consortia, wholesale, and luxury travel agency business for Thompson Zihuantanejo in Mexico and responding to inquiries with the intention of confirming profitable rooms and catering business while achieving annual sales goals.
ey Duties and ResponsibilitiesFinalize the requirements of confirmed bookings while maximizing revenue potential through upselling and ensuring effective communication, both written and personal, with all departments for the success of the event, account, or agency.
lan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to.
sales meetings, resume meetings (if applicable), sales meetings, pre-convention meetings (if applicable), menu tastings, and planning visits.
This is a remote base sales position and may not be able to attend meetings at the resort.
Video meetings may need to be arranged when necessary.
nsure the proper use of function space to maximize revenue potential when booking programs.
eep DOSM's/Conference Services promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
omply with Hyatt standards for sales and marketing while working harmoniously and professionally with co-workers and the planning committee.
Must be willing to work a flexible schedule in order to accomplish all major responsibilities.
andidates must have excellent personal presentation and interpersonal skills.
bility to negotiate and work under pressureHigh level of creativityClose and maintain an active trace/follow-up system in Envision-Hyatt sales tools on all inquiries and personal sales calls.
andles complex business with significant revenue potential as well as significant customer expectations.
se of Envision-Hyatt Sales tools to be utilized for all sales calls and client data to be entered on a timely basis in alignment with Hyatt standardsTravel is required.
% of the role (including key events, trade shows, conventions, local market backyard sales calls, and site inspections, when necessary)Builds and strengthens relationships with existing and new customers to enable future bookings.
Activities include sales calls, entertainment, FAM trips, trade shows, etc.
evelops relationships within the community to strengthen and expand the customer base for group, catering, wholesale, and luxury travel agency/sales opportunities.
xecutes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
ains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues, and concerns to offer better business solutions both prior to and during the program/event.
uilding Successful Relationships with Clients and Hotel StaffWorks collaboratively with on- and off-property sales and operations channels (e.
., event planners, travel agents, decision makers, and hotel staff) to ensure sales efforts are coordinated, complementary, and not duplicative.
anages and develops relationships with key internal and external stakeholders.
ses sales resources and administrative/support staff.
xecutes and supports the operational aspects of business booked (e.
., generating proposals, writing contracts, customer correspondence).
ualifications Skills, experience, and educational requirementsExcellent reading, writing, and oral proficiency in the Spanish and English languages.
revious experience in sales management is mandatory.
trong selling and interpersonal skillsFinalize the requirements of personally booked sales, transient, and catering events while maximizing revenue potential through upselling and ensuring effective communication with all departments for the success of the event.
he ability to achieve yearly personal sales booking goals.
as the ability to interpret all resorts' policies, procedures, and standards.