REVENUE OPERATIONS SPECIALIST
Descripción de la oferta de empleo
Develop and implement strategies to track and increase ARR, Expansion Revenue, and LTV while decreasing churn rates together with team leads.
Collaborate with the Customer Success teams to identify upsell and cross-sell opportunities, ensuring a seamless customer experience.
Assist Customer Relations teams with managing the data, preparing reports, tracking success of various initiatives along with the capacity planning.
Master the functionality and application of tools used to enhance customer support and account management operations.
Own a tech stack and be hands-on when it comes to integrating new tools.
Conduct in-depth analysis of customer data to identify trends, opportunities, and areas for improvement.
Generate regular reports on key metrics and insights related to revenue operations, customer health, and team performance to provide insights to the team.
Lead the development and implementation of process improvements to streamline operations and enhance efficiency across teams.
Own and manage the tech stack for Customer Success teams, integrating new tools and optimizing existing ones to enhance customer operations.
Lead the hands-on implementation of systems and tools that improve customer support and account management workflows.
Facilitate knowledge sharing across teams, ensuring learning and collaboration are not siloed.
Align understanding on how to measure the success of different activities through the CR department.
The Profile Qualifications.
Bachelor’s degree in Business, Marketing, Finance, or a related field.
Proven experience in revenue operations, CS operations, or a similar role, with a focus on SaaS or tech companies.
Strong analytical skills and experience with CRM (Hubspot, Custify), revenue operations tools, BI tools.
Basic knowledge of analytics to be able to run basic queries if needed or explain to the analytics team what exactly we need.
Excellent communication and collaboration skills, with the ability to work effectively across different teams and levels of the organization.
Demonstrated ability to develop strategies, translate them into initiatives, and track successful delivery.
Deep understanding of customer lifecycle management, with a track record of improving customer satisfaction, retention, and growth.
English - Fluent Benefits.
Work closely with the C-Level team Competitive compensation package Remote - flexible working location Professional development and growth opportunities Work format.
permanent independent contractor role, full-time, EST (New York time zone) The Employer Our client is the #1 practice management platform for accounting firms in the US - our client has grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients.
Detalles de la oferta
- Snaphunt
- En todo México
- Sin especificar - Sin especificar
- 30/10/2024
- 28/01/2025
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