REMOTE GUEST SERVICES/RESERVATIONS AGENT (SPANISH/ENGLISH BILINGUAL)
Descripción de la oferta de empleo
his position is pivotal in providing outstanding customer service, managing reservations efficiently, and supporting back-office operations.
The ideal candidate will be bilingual English/Spanish, excel in working independently, communicating effectively in a virtual setting, and ensuring a seamless experience for guests and internal teams.
Key Responsibilities.
Guest Services.
Serve as the primary contact for guests, delivering exceptional customer service.
Respond to in-house guest emails, chats, and texts through professional and friendly written communication to assist with issues such as lockbox, wifi troubleshooting, directions to homes, etc.
Answer in-house guest calls and assist with issues such as lockbox, wifi troubleshooting, directions to homes, parking questions, etc.
Respond to complaints or upset guests while maintaining professionalism and expressing empathy.
When needed, escalate to the appropriate department or manager.
Enter work orders for maintenance as issues are called or emailed in from guests.
Guest Reservation Management.
Communicate with potential guests in professional and friendly written communication via email, chat, and text.
Respond to emails with reservation information, confirmations, and additional details.
Become familiar with the area, company properties, and local attractions to be able to answer guest inquiries and questions.
Respond to written guest inquiries via Airbnb, Vrbo, or other OTA messaging platforms.
Answer phones and manage the end-to-end reservation process, including converting guest inquiries to bookings and assisting guests in altering or canceling reservations.
Check voicemail and make outbound calls to follow up with potential guest inquiries and convert inquiries to bookings.
Manage sales leads using any CRM / lead-tracking software.
Process guest payments.
Back Office Support.
Contribute to back-office operations, handling tasks such as data entry, record-keeping, and documentation.
Coordinate with internal teams, including housekeeping and maintenance, to support the efficient operation of vacation rental properties.
Data entry for onboarding of properties into PMS, AirBnB or VRBO listings.
Update listings in OTA systems, including property photos, rates, and descriptions.
Detalles de la oferta
- Extenteam Inc.
- En todo México
- Sin especificar - Sin especificar
- 10/10/2024
- 08/01/2025
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