PRODUCT SUPPORT ANALYST HYBRID WORK MODE
Descripción de la oferta de empleo
Product Support Analyst
A Product Support Analyst establishes quality customer service by promoting timely and accurate validation, assignment, and resolution of software support issues.
This role performs multiple operational management tasks including monitoring, performance reporting and restoration of software production environments.
A Product Support Analyst lprovides third level support to internal and external business customers. For example, if the Universal Theme Parks website is experiencing technical difficulties, this role is responsible for resolving the issue.
Your main functions will be
Provide initial validation and debugging for XML related issues reported by clients
Provide oncall, off hour product support.
Work closely with 3rd party inventory suppliers to identify root cause.
Responsible for monitoring and restoring applicable production environments
Research data anomalies by using XML related software.
Provide consistent approach and best practice techniques in problem evaluation and resolution.
Function as a resource to assist the team in troubleshooting process activities and decision making.
Respond to customer emails and phone inquiries and provide regular updates to customers until issue is resolved
Generate ondemand defect reporting and scorecard creation.
Understand key service level targets that measure system performance.
Your profile
Bachelors degree from fouryear college or university or two or more years experience in a product support role within the travel industry
2 or more years product support experience within the travel industry.
Microsoft Office 365
Minimum 2 years experience using Rez, Tandem, Vax, Consumer, TMP, and Microsoft Monitoring.
Apply here, and send your resume to the provided email or WhatsApp contact
Bolsa de trabajo México ofrecemos puesto de Product Support Analyst para el sector de Informatica Telecomunicaciones en la empresa AMSTAR OPERACIONES DMC MX de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Detalles de la oferta
- AMSTAR OPERACIONES DMC MX
- 20/11/2024
- 18/02/2025
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