PROCESS ENGINEERING MANAGER, AMAZON CUSTOMER EXCELLENCE SYSTEM (ACES)

DESCRIPTION About Amazon At Amazon, we're working to be the most customer-centric company on earth.
To get there, we need exceptionally talented, bright, and driven people.
Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon Operations Operations is at the heart of Amazon business.
We are known for our speed, accuracy and exceptional service.
Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day.
In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises.
Our scale is expansive and our presence is growing.
Our goal is simple.
to offer the world’s greatest selection of products and services with the world’s best customer experience.
The Role Amazon Mexico Fulfillment Operations is seeking a Process Engineer (PE) to work in the ACES (Amazon Customer Excellence Systems) team.
The PE team is a group of operational leaders driving process stabilization, standardization and continuous improvement for the Amazon Fulfilment Network.
This team is essential to establish best in class network performance across all process paths, accelerate implementation of technological advancements and to strengthen the technical acumen and process knowledge for the operational leaders across the FC network.
As Amazon Mexico continues to rapidly grow the FC footprint and infuse the organization with new talent, we need to ensure the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network-wide process improvements.
The team would drive process control and shifting mean performance with the outcome of minimizing variation between shifts, building and region, to deliver strong OP performance.
The team will work closely with the ACES PM, launch teams, operations, engineering and reliability and maintenance (RME) teams to improve the input metrics for each of the process paths by prioritizing and channeling resources to address gaps in these input metrics.
Key job responsibilities As a Process Engineer, you will be responsible to design initiatives from scratch and drive testing and pilot studies within a strict assigned timelines.
This role requires the ability to demonstrate ownership for your initiatives, understand the initiative in detail, and influence to deliver meaningful results translating to tangible productivity and efficiency gains across the entire network.
Some of the position’s key responsibilities include.
- Evaluate performance objectives and metrics across the network to proactively identify process improvement opportunities within your assigned process path - Develop and implement detailed standard operating procedures to support daily operations within optimized operating window for each fulfilment process - Partner with operational leaders within the FCs to execute implementation of process improvements driving stabilization and standardization across the network - Deliver coaching and process path information across network of operational leaders in the FCs as it relates to your respective process path to support reduction of variation in process standards and knowledge gaps within FC network - Execute, measure and support communication of project impacts in partnership with the site leaders responsible for day to day operations - Work with cross-functional teams such as Engineering, Learning and Talent Development and CI to deliver capability development projects About the team Amazon Customer Excellence System (ACES) ACES MX Tenets.
1.- We model the behavior and methods we teach.
2.- We set our priorities based on Brilliant Basics.
When there is a conflict between two of them, a lower level BB may be prioritized only by business decision (i.
., Cost over Quality), considering the initiatives for their long-term benefits.
3.- We don't assume; we research, dev1elop, document and share standards that build a solid and sustainable foundation for operations, always supported by data.
4.- We standardize before we innovate (Don't reinvent the wheel!).
Innovation is sought when the current standard has been exploited to the maximum.
Challenging a standard will never be the same as not following it.
5.- We value diversity and build inclusive teams as a key factor for standardization and innovation, breaking down organizational silos.
ACES MX Vision Become Worldwide Operations reference by driving Operational Excellence ACES MX Mission Promote Amazon's culture of innovation and excellence by influencing operations teams to identify, prioritize and deploy scalable mechanisms and solutions to optimize resources and achieve business objectives.
BASIC QUALIFICATIONS - Bachelor's degree - 5+ years in a similar process development role, ideally in fast-paced industrial, logistics or production/manufacturing environment - 5+ years working with Distribution and Fulfillment processes - Fluency in Spanish and English language - 5+ years working in Lean Management, Six Sigma and other OE tools - Strong verbal and written English and Spanish communication skills (C1+) - Experience managing a team with a minimum of 6 employees PREFERRED QUALIFICATIONS - Advanced data analysis skills and an expert in using supporting tools e.
.
Minitab, JMP, MS Excel, MS Access - Ability to modify dashboard/queries and write SQL queries on a frequent basis - Strong interpersonal skills - Lean Six Sigma certifications - Cross-functional project management experience and expertise using PM software (i.
.
ASANA) - Structured problem-solving skills Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.
obs/content/en/how-we-hire/accommodations for more information.
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